Veterinarian - Area Chief of Staff

Area Chief of Staff Pay range: $121,865 - $176,027 annually. Eligible for variable pay based on production in all states except Puerto Rico. Summary of Job Purpose and Function The primary purpose of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals, ensuring every pet receives consistent care aligned with our six domains of quality (safe, effective, patient/client centered, timely, efficient, equitable). The ACOS partners with the Practice Manager (if applicable) to drive this culture and delivery, ensuring quality KPIs are met. Essential Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, per federal, state, or local law. Own and manage the controlled substance inventory for relief doctors. Drive doctor engagement and retention; assess risk, create proactive strategies, and foster community. Provide effective medical leadership; foster inclusive, collaborative work environment with practice managers. Validate clinical skills and quality alignment of doctors, veterinary assistants, and technicians through record reviews, audits, and patient safety event reviews. Provide veterinary services; time in clinical role varies by hospital and reports. Oversee coaching program for newly hired veterinarians, ensuring productive doctor knowledge of Banfield standards. Partner with Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent. Act as brand ambassador in local veterinary community. Deliver excellent hospital experience to student externs, externship participants, and candidates during observations. Work with associate doctors to ensure productivity through high-quality medicine, preventive care, and client experience. Deliver veterinary operations KPIs and partner with practice managers to meet targeted KPI’s. Accountable to hospital OGSM performance and quality medicine operational outcomes. Develop a veterinary leadership talent bench and succession plan for assigned hospital pod. Ensure compliance to Banfield's clinical essentials, government regulations, and industry standards through quality assessments. Ensure hospital operations meet all local, state, and federal regulatory requirements. Create and execute timely plans to resolve gaps. Promote preventive care culture, achieving optimum wellness plan growth. Create a say‑yes culture that drives access to care and client service. Resolve client complaints regarding medical standard of care promptly. Manage medical equipment inventory and new equipment requests in partnership with Director of Veterinary Quality. Deliver highest level of veterinary care to every pet in a professional and ethical manner. Establish trust and gain confidence and compliance of clients. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies Leadership, Planning & Aligning, Vision & Purpose, Talent Development, Conflict Management. Financial Acumen, Complexity Management, Functional Expertise, Top Talent Attraction, Effective Communication. Results Orientation, Accountability, Functional/Technical Skills. Capabilities and Experience (Can Do) Multi‑tasking: manages multiple tasks simultaneously under distracting conditions. Organizational ability: systematic approach, orderly, turns chaos into order. Surgical skills: performs all basic surgeries and uses standard instruments. Problem‑solving: identifies, analyzes, and resolves problems with practical solutions. Intellectual ability: follows instructions accurately, provides directions, commits to continual learning. Mathematical ability: adds, subtracts, multiplies, divides, computes rates, ratios, percentages, and converts units. Computer skills: comfortable and confident with computer and specialized software. Attitudes (Will Do) Initiative – takes discretionary steps to solve problems and improve processes. Responsibility – willingly assumes tasks of varying magnitude. Integrity – adheres to Banfield values and ethics. Cooperativeness – works collaboratively and shares information promptly. Flexibility – open to changing situations, performs assigned tasks. Independence – performs tasks without supervision. Stress Resilience – maintains positive outlook, rebounds quickly, remains composed. Special Working Conditions Computer work for long periods possible; may require more than 40 hours per week. Strong mental, reasoning, math, language skills required. Physical requirements: ambulatory, lift up to 50 lbs, good hand‑eye coordination; moderate noise. Exposure to pets, anesthesia, radiation, biological hazards, medication/controlled substances. Travel may be required to assist other area hospitals, vendor visits, and education. Must hold state‑controlled substance and DEA license within 3 months of employment; USDA accreditation within 3 months of employment. Other legal responsibilities apply as per relevant laws and regulations. Education and Experience Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree. Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards. Three years of experience in small animal medicine and surgery practice. Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous 401(k) and Roth with company match. Student Debt Relief Program for full‑time DVMs. Paid Time Off and Holidays. Top‑Tier Mental Health and Well‑being Resources. Associate Life Insurance (company‑paid) and supplemental options. Company‑Paid Short‑ and Long‑Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave. Continuing Education Allowance (eligible positions). Backup Child and Elder Care and Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); part‑time associates are eligible for those benefits with an asterisk (*). Equal Opportunity Employment WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS. #J-18808-Ljbffr Medical Management International, Inc.