Service Technician

Service Technician

The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers' homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, etc.

Essential Duties and Responsibilities:

Perform service on Leaf Home systems at customers' homes based on logged service tickets and onsite inspection. Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallation of systems, removal of old units, etc.

Document, schedule, and close services performed in the service ticket system accurately and in a timely manner.

Proactively engage with customers to provide an outstanding customer service experience.

Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.

Required Education and Experience:

Required Education

High school diploma or equivalent.

Required Years of Experience

2-4 years of experience in basic remodeling, construction, or a related field.

Additional Requirements:

Valid driver's license.

Reliable truck, van, or large SUV.

Functioning laptop, smartphone.

Functioning tools are required to perform job duties.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

Based on role specifics must be comfortable working at heights.

Key Competencies:

• Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Travel Requirements:

Occasional overnight travel is required (1-10%)

Overtime/Additional Hours Requirements:

Overtime hours may be required based on business needs

Other hour considerations: Weekend and/or evening hours may be required.

Physical Requirements:

Physical Activity:

Frequency of work schedule:

Standing Constantly (67-100%)

Walking Constantly (67-100%)

Sitting Rarely (1-10%)

Driving a car/van/truck Frequently (34-66%)

Reaching with hands and arms (up, down, or outward) Constantly (67-100%)

Typing Occasionally (11-33%)

Using hands to touch/manipulate/handle Constantly (67-100%)

Climbing and/or balancing Occasionally (11-33%)

Working at heights Frequently (34-66%)

Stooping, kneeling, or crouching Frequently (34-66%)

Talking and/or listening Occasionally (11-33%)

Using foot controls Never (0%)

Twisting of the body Constantly (67-100%)

Twisting of the wrist/arm Constantly (67-100%)

Lifting < 10 pounds Constantly (67-100%)

Lifting between 10 to 25 pounds Frequently (34-66%)

Lifting between 25 to 50 pounds Frequently (34-66%)

Lifting between 50 to 75 pounds Frequently (34-66%)

Lifting over 75 pounds Rarely (1-10%)

Exposure to extreme heat or cold Constantly (67-100%)

Exposure to loud noise Constantly (67-100%)

Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Leaf Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with Leaf Home.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.