Solutions Specialist I

This position is responsible for providing final-tier IT escalation support for a diverse group of small to medium businesses while fostering a Raving Fan experience for clients and employees. This leadership role focuses on implementing and supporting a wide range of business IT solutions, including complex networks, virtualized server environments, cloud/SaaS services, and the like. Positions Available Full-Time Education Requirements High School Diploma Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or other high level technical position. Have advanced hardware and software troubleshooting abilities. Communicate effectively and efficiently to clients and co-workers. Be self-managed and self-motivated. Maintain a positive mental attitude and be part of the solutions, not the problem. Interact with customers, vendors, and co-workers in a kind and friendly manner. Meet deadlines under budget and on-time. Maintain a neat and tidy working environment. Required Experience Advanced working knowledge of relevant operating systems and software. Advanced experience with server administration, including Active Directory, Group Policy, SQL, Exchange, SCCM, and SharePoint. Office Suite: 2019/Office infrastructure design, implementation, and management. VoIP Telephony experience and administration Desktop OS: Microsoft Windows 10, Mac OS Server OS: Microsoft Server 2012 – 2019 Email: Google Workspace and Office 365, Microsoft Exchange Backup: Carbonite, Cloudberry, Veeam Documentation and Ticket Management for reported support incidents Preferred Experience: A+, Network+ Certification, Microsoft MCSA/MCSE, VMWare VCP, Cisco CCNA, Juniper JNCIA, Meraki, or Palo Alto certifications Low level training and instruction when necessary #J-18808-Ljbffr