Account Manager

About the Job

Account Manager

Alternate/Related Job Titles: Client Account Manager, Customer Success Manager, Sales Account Coordinator, Vendor Relations Manager

Location: Addison

Contract Details:

• Employment Type: Temp-to-Perm.
• Work Schedule: Monday-Friday, 8:30 AM - 5:30 PM.
• Compensation: $50,000-$70,000 annually (based on experience).
• Potential for permanent conversion based on performance.

Job Summary:

We are seeking a detail-oriented Account Manager to manage an existing book of business and serve as the primary liaison between clients and suppliers. This role requires strong communication, organization, and problem-solving skills to ensure seamless execution of client orders from concept through delivery. The ideal candidate is adaptable, eager to learn, and focused on long-term growth.

Key Responsibilities:

• Manage and grow relationships within an assigned book of business.
• Communicate with clients and vendors primarily via email, with some phone interaction.
• Interpret client artwork or product descriptions to determine specifications (size, materials, etc.)
• Use Adobe Illustrator to review and prepare client-ready visuals and specifications.
• Create detailed product spec sheets for supplier quoting and production.
• Source samples from offshore suppliers and evaluate returned pricing.
• Analyze vendor pricing to ensure cost-effective solutions for clients.
• Process approvals and generate purchase orders (POs), converting them into sales orders.
• Coordinate order fulfillment and shipment to suppliers.
• Track orders through production, shipping, and final delivery.
• Manage logistics issues, including delays with customs or carriers (e.g., FedEx).
• Maintain accurate records and transactions using QuickBooks Desktop Enterprise.
• Ensure timely follow-up and clear communication with all stakeholders.

Required Experience:

• 2+ years of experience in account management, customer service, or order management.
• Experience managing client relationships and handling end-to-end order processes.
• Experience working with vendors or suppliers, preferably offshore.
• Proficiency in QuickBooks Desktop Enterprise.

Nice-to-Have Experience:

• Experience in promotional products, manufacturing, or supply chain environments.
• Experience handling logistics, shipping coordination, or customs-related issues.
• Experience working with design files or product specifications.

Required Skills (Top 3):

• Proficiency in QuickBooks Desktop Enterprise.
• Strong communication and follow-up skills (email and phone-based client/vendor interaction).
• Proficiency in Adobe Illustrator.

Preferred Skills:

• Order processing and purchase order (PO) management.
• Vendor sourcing and price negotiation.
• Logistics coordination (shipping, customs, carrier tracking).
• Spec sheet creation and product configuration.
• Attention to detail and organizational skills.
• Adaptability and willingness to learn new systems and processes.
• Basic understanding of supply chain workflows.
• Software proficiency across business tools (ERP/CRM systems).

Additional Skills from Original Description:

• Growth mindset and interest in developing new skills.
• Ability to manage multiple tasks and priorities efficiently.

Benefits (Upon Permanent Conversion):

• 100% employer-paid health insurance coverage.
• 401(k) retirement plan.
• Dental insurance (employee-paid).
• Benefits eligibility begins the 1st of the month following 60 days of employment.