Full-time Keyholder

Everlane Key Holder

At Everlane, we believe that luxury should be as effortless as it is conscious. That's why we partner with ethical factories, work with premium and sustainably sourced materials, and do our part to leave the industry cleaner than we found it. There's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge.

This role is responsible for leading a team that embodies the Everlane ethos and delivers best-in-class store experience. You are most enthusiastic about the impact you have on someone's experience while in our store. You foster a friendly, warm environment for people to thrive in. You enjoy being the host of a party, and a champion of our "Path To Yes" mentality. You are a leader who uses the brand and customer lens to guide your decisions in an effort to support the overall store experience. You are resourceful and a problem-solver - you find joy in searching for the answers. You demonstrate curiosity and enjoy learning and supporting all aspects of the business. You are goal-oriented and thrive on exceeding individual and team results while having fun doing it. You are a great communicator and work closely with your store leadership team to bolster team engagement, drive business results, and sharpen their business acumen.

As a Key Holder, you:

• Make timely and effective decisions that balance team goals and foster a customer-focused environment
• Create a sense of urgency in your team to achieve results and eliminate obstacles that affect performance
• Create a climate where people are motivated to do their best to help your store achieve its objectives
• Use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses to have a greater contribution to your team

Your day to day:

• Lead your team to ensure our service model comes to life in-store
• Zone, prioritize and delegate tasks for team members in zones based on the needs of the business
• Set goals for your team while coaching and motivating to drive results on the sales floor and provide in the moment feedback to team members
• Perform hourly reads and update the team on current business goals and results
• Celebrate successes and share recognition within the team when results are achieved
• Share business results and anecdotal feedback with the leadership team

We'd love to hear from you if you have:

• 1-2 years of leadership experience
• Strong written and verbal communication skills
• The ability to work closely and effectively with the rest of your store leadership team
• Strong organization skills and are excited about the details
• A proven track record of hiring, leading and developing effective store teams
• A fan of Everlane, our product, and our values

What is expected of you:

• Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
• Have flexible availability that supports the needs of the business, including: nights, weekends, and holidays
• Must regularly move around all areas of the store and be accessible to customers

The fine print:

At Everlane, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The hourly pay range for this role is $XX - $XX.

Everlane is reacting to what retail will look like post Covid-19 so flexibility and resilience is key. Keeping a clean and organized space for everyone's health and safety will be a top priority in this role. More details on new policies and procedures will be shared during the interview process. This job summary is intended to describe the general nature and level of work leaders assigned to this job perform. It is not intended to include all duties and responsibilities but provide a baseline summary. Full details of expectations and responsibilities will be provided upon hire.

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