Customer Service Representative - Plano Animal Hospital

Client Service Representative (CSR) Plano Animal Hospital | Plano, TX Plano Animal Hospital is a growing, one-doctor veterinary practice dedicated to providing exceptional care for pets and outstanding service for their people. We are looking for a motivated, compassionate, and self-driven Client Service Representative (CSR) who thrives in a fast-paced environment and enjoys building relationships with clients and their pets. As the first point of contact for our hospital, you will play a key role in creating a welcoming experience, supporting our medical team, and helping our practice continue to grow within the community. What You'll Do Greet clients and patients with warmth and professionalism Answer phones, emails, and client inquiries promptly and accurately Schedule appointments and assist with appointment reminders Check patients in and out using our practice management software Process payments, maintain accurate records, and assist with end-of-day procedures Educate clients on preventive care, medications, wellness services, and hospital offerings Manage lobby flow and communicate effectively with clients regarding wait times and scheduling Obtain medical records and maintain organized patient files Support a positive, team-oriented hospital culture What We're Looking For 1+ year of veterinary, animal care, kennel, boarding, pet retail, or related animal experience preferred Previous customer service experience required Excellent communication and relationship-building skills Strong organizational skills and attention to detail Comfortable multitasking in a busy environment Positive attitude and willingness to jump in where needed Reliable, dependable, and committed to providing exceptional client service Comfortable learning new technology and software systems Why Join Plano Animal Hospital? Be part of a growing hospital where your contributions truly make a difference Work closely with a supportive doctor and collaborative team Opportunity for professional growth as the practice continues to expand Build meaningful relationships with clients and their pets Make a direct impact on the health and well-being of pets in our community If you are passionate about animals, enjoy helping people, and are looking for an opportunity to grow with a thriving veterinary practice, we'd love to hear from you! Employment Type: Full Time