Warehouse Team Leader

Masstemps are currently recruiting for an experienced warehouse supervisor to join a successful and expanding warehousing company based in Worcester. To efficiently run the onsite operations for the store deliveries and warehouse. This role requires a "hands-on" leader who can manage stock integrity, ensure accurate loading for dispatch, and maintain constant communication with customers and agencies. You will act as the bridge between the warehouse floor and the Contract Manager, ensuring that plans are executed to high standards. Key Responsibilities Route Planning & Transport Management Route optimisation: Plan, schedule, and optimise daily delivery and collection routes to maximise efficiency, fuel economy, and timely service. Use transport management systems (TMS) or planning software where required. Fleet and resource management: Coordinate vehicle movements and allocate driver workloads effectively to ensure all runs are covered. Driver dispatch: Prepare delivery folders with store guides and keys. Ensure fuel cards and truck keys are handed out correctly and signed for. Agency management: Liaise immediately with agencies if drivers or drivers' mates fail to show, ensuring cover is found to minimise disruption. Warehouse Operations & Stock Control Operational coordination: Collaborate closely with warehouse teams to manage load planning, vehicle loading, and dispatch accuracy. International offload: Oversee the offload of trucks (specifically from Spain), ensuring product is sorted and segregated correctly immediately upon arrival. Dispatch accuracy: Oversee the loading of vehicles to ensure they match the plan. Check every pallet to ensure no boxes have been mixed into the wrong store's order. Inventory control: Assist with receiving, storing, picking, and scanning inbound products. Ensure accurate inventory records are maintained. Specials & transfers: Document and photograph any "special" items and email the customer with details immediately. Ensure all stock transfers and special requests are physically carried out and logged. Stacking standards: Enforce specific stacking standards (e.g., LPR pallets stacked 15-high and inline). Communication and Administration Customer updates: Act as the main point of contact for the customer during offloads; provide regular updates and answer operational queries promptly. Admin and reporting: Maintain accurate records, delivery notes, and manifests. Update operational spreadsheets daily and manage email inboxes to ensure a smooth flow of information. Debriefing: Conduct driver debriefs post-shift to ensure all paperwork is completed correctly (e.g., checking route sheets before drivers leave). Escalation: Report any drivers' mates who have not filled in their paperwork or agency staff who fail to sign in. Health and Safety Ensure full compliance with Health and Safety standards within the warehouse and yard. Ensure all staff wear appropriate PPE and monitor safe use of MHE (Material Handling Equipment). Report all accidents, near misses, or damages immediately. Essential Skills and Qualifications Experience & Knowledge: Proven experience in transport planning, logistics coordination, or a similar warehouse/logistics supervisor role. Regulatory Knowledge: A solid understanding of transport regulations and health and safety protocols. IT Skills: Strong Excel skills (updating logs/spreadsheets). Key Competencies Problem-solving: Strong analytical skills to solve operational problems quickly (e.g., late trucks, staff shortages) under pressure. Organisational skills: High attention to detail to manage multiple priorities and tight deadlines. Communication: Excellent interpersonal skills to liaise effectively with drivers, customers, and internal teams. Adaptability: Ability to work in a dynamic environment and implement process improvements. Desirable Forklift Truck (FLT) Certification Job Types: Full-time, Permanent Work Location: In person. Shift Pattern: Wednesday, Thursday, Saturday and Sunday 11am - 9pm. Some flexibility is required, with opportunities for overtime. Rate of pay: £33k per annum. #J-18808-Ljbffr Masstemps Ltd