Full-Time Onsite Pharmacy Tech/Patient Copay Support Representative

Job Description

Required Education and Experience

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• High School Diploma or GED required.
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• Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums, along with general pharmacy and healthcare terminology.
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• Strong interpersonal, communication, and customer service skills, with the ability to remain calm and professional during sensitive or difficult interactions.
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• Comfort with technology and the ability to navigate multiple applications, databases, CRM tools, and dual monitors while maintaining an effective voice interaction.
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• Ability to multitask, follow established procedures, document accurately, protect confidential information, and escalate issues appropriately.
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Preferred Education and Experience

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• One to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment.
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• Active state Pharmacy Technician registration/licensure and national certification such as CPhT/PTCB or equivalent.
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• Spanish/English bilingual capability.
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• Additional post-secondary education or healthcare-related training.
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