Customer Service Lead

Customer Service Lead

Customer Service Lead
Full-time
York, PA - home base

NO WEEKENDS- No Holidays!!

Pay Rate $19.34 and increases with experience.

Mission and Vision:
Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values:
Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork.

Benefits:
• Medical
• Dental
• Vision
• 401K plan with company match
• Paid Holidays
• Paid time off.
• Long /Short Disability
• Life ADD Insurance
• Employee Assistance Program
• Flexible Work Schedule
• AT&T discount

*This is a mobile or floater lead position that will fill in across all locations in South Central PA as needed. As there is not a set schedule, availability is required 8am-8pm Mon-Thurs, 8am-4pm Friday.


Responsibilities:
• Answering calls
• Checking clients in/out
• Collecting money
• Assisting with reminder calls
• Sending interest/no show/discharge letters
• Retrieving & Sorting mail/faxes
• Taking vitals and entering into Electronic Medical Record system
• Assisting providers as needed
• Opening & Closing office
• Scheduling clients
• Assisting with portal paperwork for doctor clients, if necessary
• Checks Prescription Drug Monitoring Program for incoming appointments
• Complete referrals as needed/requested by doctors
• Facilitate paperwork/form completion by doctors
• Coordinating care by sending letters/faxes/emails as needed for clients, obtaining ROIs (Release of Information), etc.
• Assigned to specific doctor(s) to support things like lab work, prior authorization requests for meds, etc.
• Assisting with training new staff and supporting existing staffs' training needs
• Managing call outs, providing coverage
• Assisting with bank deposits

Requirements:
• High School Diploma or equivalent.
• 12 or more years of experience in customer service or similar field is required
• Ability to learn how to take client vital signs
• Reliable transportation to travel between multiple locations
• Clearances/Trainings required- FBI fingerprinting, Child Abuse, State Police Criminal Record check, Mandated Reporter Training

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for 50 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive. We are currently seeking individuals who are passionate about helping people, believe in providing a positive first impression, and want to be a team player.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization; all employees are expected to demonstrate behaviors that further that goal.