Dispatcher

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Hospital Housekeeper Dispatcher today with Mission Hospital.


Job Summary and Qualifications

The Housekeeper Dispatcher is responsible for using effective communication skills to serve customers by answering or referring telephone inquiries, and/or by assisting the customer in person to support Housekeeping needs. Serves as a point of contact for Housekeeping software system. To be considerate, courteous, respectful and polite to both internal and external callers, demonstrating the key values and concern and providing assistance as required.

What you will do in this role:

• Exhibits department and hospital image by greeting customers in a courteous manner following established standards
• Protects patients, the department and hospital by maintaining confidentiality according to established policy
• Enhances public perception of the department and hospital by projecting a positive image of the department
• Follow established departmental procedures to ensure caller satisfaction by answering telephone inquiries in a friendly and courteous manner
• Demonstrates job proficiency when performing routine dispatch functions
• Monitor bed boards using capacity management software
• Assigns rooms and areas to housekeeping team/Supervisors for cleaning
• Liaison between Housekeeping staff
• Log complaints and creating report for the management
• Log any employee call-outs and alert appropriate supervisor, manager, or director

What qualifications you will need:

• High School Diploma or Equivalent
• Associate's degree or 2 years related work experience in Healthcare Field or telephone operator
• One to two years of experience working in customer relations or other public contact fields

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits


Note: Eligibility for benefits may vary by location.

Mission Hospital, a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region's only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children's hospital in Western North Carolina. Mission Hospital is also a Magnet® designated hospital for nursing excellence.


HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Dispatcher -EVS opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

HT-AFHP