Catering Sales and Guest Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Job Title

Catering Sales and Guest Service Representative

Position Type

Full-Time, Hourly

Compensation

• $20.00 per hour
  
  
• Sales incentives based on individual catering sales performance

Schedule

• Primary schedule: Sunday through Thursday
  
  
• Schedule may vary based on business needs , catering demand, and peak seasons

• Availability on weekends and during high-volume periods is required

Position Summary

The Catering Sales and Guest Service Representative is responsible for driving catering sales while serving as a primary point of contact for guest and internal phone communications. This role plays a critical part in revenue generation, guest satisfaction, and operational communication by professionally handling incoming calls, converting catering inquiries into confirmed orders, and supporting restaurant teams with accurate, timely information.

This position requires strong communication skills, attention to detail, and the ability to balance sales focus with exceptional guest service.

Key Responsibilities

Catering Sales

• Receive and respond to inbound catering inquiries via phone and email

• Educate guests on catering menu options, pricing, portions, and service details

• Actively convert inquiries into confirmed catering orders

• Accurately enter catering orders into designated systems and ensure all details are complete

• Communicate order details clearly to catering, kitchen, and operations teams

• Follow up on catering leads, quotes, and pending orders as needed

• Support catering sales goals and participate in sales incentive programs

Guest & Team Phone Support

• Professionally answer and manage incoming phone calls from guests and team members

• Resolve guest questions, concerns, and basic service issues or route them appropriately

• Provide accurate information regarding hours, locations, menu items, pricing, and policies

• Support internal team members by relaying messages and operational information

• Maintain a calm, professional tone during high-volume or peak business periods

Accuracy, Organization & Communication

• Maintain detailed and accurate records of catering orders and guest interactions

• Ensure all catering orders are communicated clearly and on time to the appropriate teams

• Follow company standards for order handling, guest communication, and data accuracy

• Escalate issues or special requests to leadership when necessary

Qualifications

• Previous experience in sales, catering, hospitality, or guest service preferred

• Strong verbal communication and phone etiquette skills

• Ability to multitask and remain organized in a fast-paced environment

• Sales-minded with a focus on closing and follow-up

• High attention to detail and accuracy

• Comfortable working independently and as part of a team

• Reliable attendance and schedule flexibility

Physical & Work Requirements

• Ability to sit or stand for extended periods

• Frequent phone use and computer work

• Ability to work in a fast-paced, high-call-volume environment

Success in This Role Looks Like

• Consistent conversion of catering inquiries into confirmed orders

• Accurate and complete catering orders with minimal corrections

• Positive guest feedback related to phone interactions

• Strong communication and support for restaurant and catering teams

• Meeting or exceeding catering sales goals tied to incentive programs