Manager, Operations

Position Summary

The Operations Manager is responsible for the safe and effective execution of daily operational plans and strategies. This role leads and allocates resources ensures compliance with key processes and drives performance across safety quality efficiency and financial KPIs. The Operations Manager is accountable for product safety quality and legality while fostering a culture of teamwork and continuous improvement.

Primary Responsibilities

• Manage at least two full-time exempt direct reports including hiring coaching development recognition and performance management.
• Direct all operational aspects of the facility across multiple shifts.
• Monitor and evaluate productivity goals daily to ensure targets are met.
• Promote and reinforce the companys teammate culture throughout the facility.
• Ensure achievement of production quality and safety objectives.
• Review and validate production and inventory reports for accuracy.
• Coordinate with the Core Excellence Program and conduct regular audits for compliance.
• Plan and manage operational budgets including staffing levels overtime and headcount.
• Lead initiatives to improve inventory accuracy and shipment/loading precision.
• Implement process improvement programs using Quality Driven Management (QDM) methodologies.
• Support the General Manager with special projects as needed.
• Oversee daily activities ofteam members inspiring performance in productivity safety quality and teamwork.
• Collaborate cross-functionally to drive optimal productivity and inclusive workplace culture.
• Develop maintain and improve performance plans; identify and implement process enhancements.
• Promote a safe work environment through training and accident preparedness initiatives.

Education and Experience

• Bachelors degree in Logistics Industrial Engineering or related field preferred.
• Military rank of E-6 to E-7 or O-2 to O-3 may be considered in lieu of degree.
• Minimum of 3 years of supervisory experience preferably in a logistics environment.
• Experience managing WMS QDM LMS P&L and talent development.

Skills and Competencies

• Demonstrated leadership with the ability to lead other leaders.
• Strong organizational and prioritization skills.
• Analytical mindset with experience in Six Sigma or quality management methodologies; Green Belt certification preferred.
• Proven team-building and cross-functional collaboration experience.
• Budget planning and P&L exposure a plus.
• Excellent verbal and written communication skills.

Requirements Perks and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read write and interpret information.
• Ability to add subtract multiply and divide.
• Ability to use hands to finger handle or feel.
• Ability to sit walk or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain Inc. is an Equal Opportunity Employer including veterans and individuals with disabilities.

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

FedEx Supply Chain is committed to providing access equal opportunity and reasonable accommodation for qualified individuals with disabilities in its application procedures hiring and other terms and conditions of employment. To request a reasonable accommodation please contact .

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical dental vision and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge skills education/training and a candidates work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Required Experience:

Manager