Senior Director, Federal Account Management

Leadership Opportunity In Healthcare Services

Do you have an interest in leading teams that deliver healthcare benefits to the Military and Veterans, as well as other programs supporting Federal agencies? Do you enjoy working in environments that require collaboration, strategic thinking, innovation, and resolve to work through ambiguity and complexity? If so, please keep reading!

In this role, you will have an exciting opportunity to lead a team that interfaces throughout the organization to deliver Health Services to the Department of Defense, Department of Veteran Affairs (VA), and Department of Homeland Defense and Security. You will work in close partnership with internal subject matter experts and external consultants to develop and execute account team strategies that deliver value to our customers while effectively managing the client relationship. You will lead a team that focuses on improving the experience for beneficiaries to access their care, engages prescribers to integrate with their workflow, while also overseeing our retail network strategies, evolving our reporting capabilities, and ensuring all interfaces with external customers are working. You will direct and assess the account management services provided to assigned clients, manage ongoing client relationships to ensure the quality, consistency, satisfaction and renewal of services delivered and oversee the implementation of new accounts, products, policies and services. You will be part of a cohesive, humble team that is devoted to meeting and/or exceeding its commitments to its customers.

Essential Functions

• Direct and assess the quality, consistency, and satisfaction of services provided within the assigned business division.
• Collaborate and influence across the business with sales, clinical programs, product management, program delivery, IT, supply chain, pharma contracting, legal, payer account management, and operations to ensure successful execution and implementations.
• Work cross-functionally to maximize sales volume, client upsells and new market opportunities.
• Manage profit, revenue and gross margin for assigned clients.
• Develop strategic work plan goals to include, but not limited to, gross margin, client retention, renewal, upsell targets, and employee engagement and enablement.
• Oversee the implementation of new accounts, products, policies and services.
• Manage ongoing client relationships to ensure retention targets are met.
• Oversee resolution of client issues.
• Engage in sales presentations to potential clients.
• Lead and/or participates in Quarterly Business Reviews with existing clients and senior leadership.
• Collaborate with management team to provide career development opportunities, evaluate performance, and provide feedback to promote employee growth and retention.
• Lead strong team of ~25 high-performing account managers and analytics professionals located in multiple sites.
• Work on special projects and task forces as needed.

Qualified Candidates Will Have A Combination Of The Following:

• Bachelor's degree in related field preferred with 12+ years of experience, preferably in the PBM or healthcare industry. Master's degree a plus.
• Extensive experience managing client implementations and relationships
• Ability to negotiate, lead others, organize, analyze and interpret information, as well as financial acumen
• Ability to provide excellent customer service to motivate people and drive team-based results while meeting project deadlines
• Exceptional verbal and written communication and presentation skills focused on internal and external clients
• Ability to travel overnight up to 35%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.