Quality Account Manager

PCI Pharma Services seeks a Quality Account Manager in Philadelphia to oversee quality standards and processes for a customer-focused team. The role involves managing up to 10 staff members, directing quality operations, and ensuring compliance with regulatory and cGMP requirements while driving continuous improvement.

Responsibilities

• Recruit, train, supervise, and develop a team of 5–10 quality associates and coordinators
• Establish team goals aligned with customer requirements and oversee performance metrics and scorecards
• Lead investigations, corrective actions, consumer complaints, and regulatory compliance activities
• Develop and manage Master Packaging Instructions and batch record documentation for assigned products
• Facilitate customer audits, quarterly business reviews, and coordinate corrective actions for identified deviations

Requirements

• Bachelor's degree and 7–10 years of related pharmaceutical or contract manufacturing quality experience
• Demonstrated leadership and project management accomplishments in increasingly responsible roles
• Lean, Six Sigma, or process improvement certification; black belt preferred
• Direct regulatory inspection support and inspection experience with domestic and foreign authorities
• Advanced proficiency in Microsoft Office suite and familiarity with GMP principles
• Working knowledge of ICH Q9 risk-based quality guidance
• Experience across multiple quality functions: incoming QA, operations, metrology, validation