Outreach Specialist - Nevada

The Outreach Specialist will primarily focus on outreach activities for the Nevada Telecommunications Equipment Distribution Program (Reach Nevada), based out of the Reno office. Using the program mobile vehicle, the Outreach Specialist will conduct outreach visits throughout Northern Nevada with occasional travel to Southern Nevada region. Their responsibilities will include manning the office, responding to customer walk-ins and inquiries, meeting with customers, completing data intake such as applications and supporting documentation, providing equipment training and installation instructions, and supporting Reach Nevada with videophone calls and emails.

This position needs to show strong communication, interpersonal, problem-solving skills, and be comfortable interacting with a wide range of people. They will need to enter data into Dynamics 365 and Therap, a CRM platform used for reporting to the state funders. A valid driver's license is required, along with the ability to commit to scheduled office hours from 8 AM to 5 PM, with an hour of lunch break outside of assigned outreach activities. Knowledge of ASL and written English is required.

Residency Requirement

Candidates must live in the Reno/Washoe County area, or nearby counties.

Requirements

• Meet with prospective customers in person or virtually to assess telecommunications needs, assist with completing program applications, collect necessary supporting documentation, and verify eligibility.
• Provide hands-on guidance, technical assistance, and clear instructions on setting up, installing, and using specialized equipment (e.g., smartphones, amplified phones, CapTel, TTYs, signalers, and assistive accessories).
• Accurately enter and update consumer interactions, application data, and case documentation into Microsoft Dynamics 365 and Therap (or designated CRM platforms) to ensure full compliance with program and grant reporting guidelines.
• Support the Reach Nevada initiative by answering incoming customer inquiries, providing technical assistance, and responding to correspondence via videophone, text, and email.
• Operate the program’s dedicated mobile van to conduct site visits, mobile consultations, and community outreach across Northern Nevada.
• Independently plan and manage a regional outreach calendar, determining which communities, events, and organizations to prioritize an d d when to travel based on program goals and identified service gaps.
• Develop and tailor presentation content, training materials, and equipment demonstrations for diverse audiences, including community organizations, service providers, and consumers.Establish and maintain strong partnerships with local community-based organizations (CBOs), disability advocacy groups, and regional service providers.
• Maintain accurate, organized records of outreach activities, equipment inventory, and consumer metrics in alignment with grant and contract expectations (e.g., ADSD).
• Partner with the Program Manager, Marketing & Outreach Coordinator, and internal teams to provide feedback on community needs, contribute to content accuracy, and support unified statewide messaging.
• Identify gaps in service delivery or community awareness, recommend proactive outreach strategies, and participate in ongoing program enhancement efforts.
• Evaluate the effectiveness of outreach activities using program data and adjust strategies to meet grant goals.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Proven experience managing multiple projects with competing deadlines.
• Strong leadership, collaboration, and partner engagement skills.
• Strong knowledge and experience working with and serving vulnerable populations.
• Comfort giving presentations and equipment demonstrations to community groups.
• Accurate data entry and recordkeeping, with experience using CRM systems such as Dynamics 365 or Therap preferred.
• Demonstrated commitment to cultural and linguistic accessibility in Deaf and Disabled communities.
• Proficiency in Microsoft Office Suite. Proven ability to build and maintain relationships with external partners, customers, and stakeholders.
• Excellent written and verbal communication skills, with experience tailoring content for diverse audiences.
• Knowledge of telecommunications access issues and resources for Deaf, hard of hearing, deaf-blind, and disabled communities.
• Experience using project management tools (e.g., Smartsheet, Trello, Asana)
• Ability to work independently and collaboratively across teams.
• Ability to build and maintain relationships with community partners.
• Ability to work independently, manage a schedule across office and field work, and maintain confidentiality
• Creative, resourceful, and strategic thinker with strong attention to detail.

Qualifications

• High School Diploma or GED required (Associate’s or Bachelor’s degree in Human Services, Communications, Business, or a related field preferred) with a minimum of one (1) year of experience in public-facing customer service, community outreach, human services, or intake operations.
• Minimum of one (1) year of experience in program operations or project management, and working with Deaf, hard of hearing, deaf-blind, or disabled individuals
• Ability to communicate effectively using American Sign Language (Required)
• Valid driver’s license and a clean driving record required to operate the program’s mobile vehicle for regional travel and events.

Work Environment / Physical Requirements

This self-directed, field and office-based role requires working independently while maintaining close collaboration with internal teams, customers, and external stakeholders using computers, phones, videophones, and messaging platforms. Essential functions include adhering to company values and policies and occasionally lifting or moving up to 20 pounds. Travel may be required up to 70%.