Customer Success Manager
PolyWorks, Inc. Defunct
Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!
By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.
In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.
Responsibilities
- Support the onboarding of strategic accounts and help define customer success objectives
- Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
- Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
- Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
- Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
- Identify at-risk accounts and coordinate actions to address potential issues before renewals
- Highlight the value and return on investment delivered by our solutions
- Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans
Qualifications
- Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
- Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
- Demonstrate strong communication skills and the ability to build trusted customer relationships
- Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
- Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
- Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
- Have technical curiosity and the ability to explain the value of software solutions to different audiences
- Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
- Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset
Joining PolyWorks USA means that you will enjoy many advantages:
- Flexible schedule that facilitates work/family balance
- Sick days and vacation
- 401(K) Plan
- Competitive salary and bonus plan
- Group insurance (health coverage, life and LTD coverage)
- Assistance program for employees and their families
We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.
Who are we?
As one of InnovMetric Software Inc.’s subsidiaries, PolyWorks USA Inc. is primarily responsible for promoting the capabilities of PolyWorks, providing technical support and training services to PolyWorks users and supporting the sales efforts of 3D metrology hardware partners in the United States.
Founded in 1994 and headquartered in Quebec City, QC, Canada, InnovMetric Software Inc. is the leading provider of universal 3D metrology software solutions. The world’s largest industrial manufacturing organizations, including GM, Volkswagen, Tesla, BMW, Boeing, and Apple trust InnovMetric’s PolyWorks® software solutions.
With its subsidiaries and joint ventures, InnovMetric has over 700 employees spanning 20 countries.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in New Orleans, LA vacancy
$100k
...physiatrist in skilled nursing facilities at no cost to the facility. Our providers are in the building 23 days a week, focused on pain management, function, and skin integrity. That means patients hit their discharge function goals, opioid use comes down, and falls and...SuggestedFull timePart timeIconicCare
New Orleans, LA3 days ago- ...Customer Success Manager Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation...Suggested
Copado
New Orleans, LA3 days ago - ...Customer Success Manager Remote (Central Time) | SaaS | Field Service Technology Help Home Service Businesses Scale Smarter At Sera Systems, we're transforming the way HVAC, plumbing, and electrical companies operate. Our AI-powered platform helps service businesses...SuggestedFor contractorsRemote work
Sera Systems
New Orleans, LA22 hours ago $250k
...Job Overview: The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help...SuggestedRemote workFlexible hoursExostar
New Orleans, LA3 days ago$90k - $110k
...Gravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead... ...systems. Were growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while...SuggestedLocal areaRemote workGravitate Digital
New Orleans, LA2 days ago- ...Title : Client Success Manager Department : Advertising (Display and Classified) Reports to : Director of Advertising Operations... .... This role coordinates the onboarding and launching of new customers and is responsible for ensuring client deliverables are...Temporary workWork at office
Capital City Press
New Orleans, LA22 hours ago - ...Client Success Manager A leading IT firm in the New Orleans area is looking to add sales representatives. We offer a great base salary... ...Visio drawings for prospects or client presentations Is the customer's trusted advisor Coordinate Onboarding Tasks Provide...Base plus commission
Restech (LA)
Metairie, LA2 days ago - ...expenses. The Opportunity This is a commission-based referral partnership, with Paladin Business. You already know people who manage IT or run businesses. Paladin helps those businesses and IT managers cut their telecom, connectivity, cloud, security, and...Contract work
Paladin Companies
New Orleans, LA22 hours ago - ...Guest Experience Manager Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing...WorldwideFlexible hoursShift workNight shiftDay shift
Four Seasons Hotels
New Orleans, LA3 days ago - ...Director of Technical Account Management, Customer Success, Cybersecurity / DLP ~ New Orleans, LA Director of Technical Account Management, Customer Success Director of Technical Account Management, Customer Success Leading DLP AI Cybersecurity Provider...Full timeRemote workWork from homeSleeping nightsFlexible hoursNight shift
Planet Green Holdings
New Orleans, LA3 days ago - ...emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around... ...venue ○ Connect with guests ○ Keep the energy high ○ Customize the experience ○ Make sure everyone leaves happy ● Using...Full timeImmediate startFlexible hoursShift workNight shiftWeekend work
The Escape Game
New Orleans, LA1 day ago $300 per month
...Client Accounting Services Manager (Cincinnati - FT or PT) Are you an accounting professional with a positive attitude who is seeking... ...’s & $1,500 / yr. for all others) and expenses to maintain and customize your home office ($700 / yr.). · Best-in-Class Benefits –...Full timeTemporary workPart timeHome officeNight shiftExcelsior Accounting Services
New Orleans, LA4 days ago$1,500 per month
...Description Job Description Are you a Customer Service Superstar who enjoys making... ...individual growth and development, this Client Success Partner role may be the perfect... ...tools and on-going operations team and management support. Here is what we are looking...Local areaCrescent Payroll Solutions
Metairie, LA29 days ago- ...to deadlines and changing priorities.Plan, organize, document, and manage performance goals within prescribed timeframes (prioritize and focus).Identify and respond proactively to primary client/customer needs with the amount of detail needed to achieve resolution (...Contract workWork at officeShift work
LCMC Health
New Orleans, LA6 days ago - As a Managing Director in our Emerging Middle Market Coverage Investment Banking team, you will assume a pivotal leadership role and will... ...they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on...
JP Morgan Chase
New Orleans, LA4 days ago - Build-A-Bear Workshop in Metairie, LA is seeking enthusiastic Bear Builder associates to deliver fun, guest-focused experiences in a retail setting. You will assist guests in creating personalized furry friends, engage with guests warmly, and uphold brand standards while...Part time
- Floor & Decor Holdings Inc. is seeking a Customer Service Supervisor to lead the store's front-line team and uphold our customer-first... ...service experience, strong communication skills, and the ability to manage a fast-paced environment with a focus on policy compliance and...
- Church's Chicken in New Orleans seeks a customer-focused team member to greet guests, take and fill orders, and deliver quick, accurate service. You will handle cash transactions, maintain display areas, and ensure policy compliance in a fast-paced setting. Responsibilities...Shift work
$865 - $1,195 per week
Transportation Support Coordinator (Remote)$865–$1,195 per weekPosition SummaryThe Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates...Remote workWork from homeFlexible hoursAmerican Logistics Authority
New Orleans, LA3 days ago$865 - $1,195 per week
...the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send check calls and status updates...Remote workWork from homeFlexible hoursAmerican Logistics Authority
New Orleans, LA22 hours ago- Astor Crowne Plaza New Orleans French Quarter is seeking a friendly Front Desk Agent to assist guests with arrival and departure, provide information on local attractions, and ensure a smooth check-in experience. The role requires strong communication, hotel experience ...Local area
- The Front Desk Agent at Tandem Hospitality Group is responsible for welcoming guests, registering and checking out, PBX operations, mail and message service, and accurate daily accounting procedures. You will answer calls promptly, assist with concierge services, balance...Shift work
- Tandem Hospitality Group LLC is seeking a Front Desk Agent for Hotel Indigo New Orleans. The role focuses on guest registration and checkout, PBX operations, mail and message service, and daily cash handling with accuracy. Responsibilities include ensuring professional ...
- Join our team as a Part Time Support Lead, where you will inspire and train our crew to deliver exceptional customer service while managing daily store operations. If you have a passion for retail and leadership, this is the perfect opportunity for yPart time
Five Below
New Orleans, LA2 days ago - Embrace the role of a Part-Time Support Lead at Five Below! Oversee daily store operations, drive sales, and deliver top-notch customer service. Support staff training, merchandising, and store management in a dynamic retail environment. Grow your lePart time
Five Below
Metairie, LA4 days ago $101k - $152k
...service goals for accounts.Responsible for managing a book of business for existing accounts... ...objectives.Provide exceptional customer support and execution on required responsibilities... ...; educate and communicate activity and success Manage account program costs, (i.e.,...Minimum wageFull timeWork at officeLocal areaWorldwideNight shiftMedline
New Orleans, LA5 days ago$80k - $90k
...\n \n Compensation: $80K - $90K base salary + benefits \n \n Overview: \n \n Our client is a successful, relationship-focused wealth management practice seeking an experienced Client Operations Manager to provide comprehensive support to three Financial...Work at officeCMC Recruiting
Metairie, LA10 days ago- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
New Orleans, LA1 day ago - ...are currently seeking a dynamic Regional Named Account Manager to contribute to the success of our rapidly growing business. As a Regional Named Accounts... ...appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet...Work at officeWorldwideHome office
Fortinet
New Orleans, LA6 days ago - ...Streamline in and outbound processes, providing customized solutions Lead presentations with... ...Partner with the operations and account management teams for optimal customer satisfaction... ...be the most valuable player Proven success in generating/qualifying leads through...Full timeWorldwide
Worldwide Express
Metairie, LA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer retention New Orleans, LA
- customer satisfaction New Orleans, LA
- customer marketing New Orleans, LA
- amazon customer New Orleans, LA
- customer engineer New Orleans, LA
- customer project program manager New Orleans, LA
- work from home customer New Orleans, LA
- customer New Orleans, LA
- senior customer success engineer New Orleans, LA
- vp customer success New Orleans, LA