Help Desk Technician

JCW Group

Tier 1 Helpdesk Technician – MSP | Mandeville, LA (Onsite)

Apply below after reading through all the details and supporting information regarding this job opportunity.

Looking to grow beyond in-house IT? A growing Managed Service Provider in the New Orleans area is hiring a Tier 1 Helpdesk Technician. This role has a clear path into Tier 2 and project work, and they promote from within.

The role

Handle 10–15 tickets a day across multiple client environments
Troubleshoot Windows and M365 issues, including email, password resets, and remote logins
Manage users and permissions in Active Directory
Document tickets clearly, follow SOPs, and escalate to Tier 2

You'll need

1+ year of helpdesk experience at an MSP or a mid to large organization xhyhwjd
Windows, Active Directory, and ticketing platform experience
To be coachable and efficient, and able to work onsite 5 days a week

Nice to have: CompTIA A+/Network+ or Microsoft certs.

Apply

Vacancy posted 5 days ago

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