Case Administrator

Job Title: Case Administrator (Sr.)

Location, Los Angeles, CA - Hybrid

Duration: 12+ Months

Job Description

• Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the ODR Portal and internal docket management programs.

• Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.

• Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.

• Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.

• Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.

• Advises panel as to procedural matters and provides guidance on Client's arbitration rules and procedures, with limited assistance.

• Answers parties’ pre- and post-award inquiries orally and in writing.

• Provides excellent customer service and responds to customer complaints orally and in writing.

• Attends hearings when necessary to observe arbitrators and fairness of the proceedings.

• Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.

• Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.

• Evaluates arbitrator performance.

• Monitors post-award litigation.

• Initiates disciplinary referrals.

Education/Experience Requirements:

• Bachelor’s degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.

• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.

• Strong knowledge of electronic docket management programs and web-based Portal systems a plus.

• Excellent customer service, interpersonal, and written and verbal communication skills required.

• Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.

• Must function effectively in a team environment and work with others to meet deadlines.

• Strong work ethic, positive attitude, and professional demeanor.

• Strong communication, time management, organizational and attention to detail skills.

• Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.

• Strong leadership skills required.

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