Team Lead I

divh2Team Lead I/h2pOur client, a health insurance company, is looking for a Team Lead I for their Detroit, MI/Hybrid location./ph3Responsibilities:/h3ulliResponsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives./liliSupervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing./liliPrioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary./liliSelect, train, develop, appraise, and counsel support staff personnel./liliInterface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries./liliMonitor and analyze proficiency and quality efforts subordinate personnel./liliAdminister and adhere to corporate and departmental policies, practices, and procedures, including union contract administration./liliRecommend and implement new or improved systems which will enhance or expedite work./li/ulh3Requirements:/h3ulliBachelors Degree required./liliThree (3) years operational experience required./liliTwo (2) years experience in a leadership role required./liliTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily./liliThe requirements listed below are representative of the knowledge, skill, and/or ability required./liliReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./liliOther skills and abilities:/liliAbility to learn and retain information at a fast pace preferred/liliStrong organizational, planning, analytical and communication skills./liliOther related skills and/or abilities may be required to perform this job./liliLanguage skills:/liliAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals./liliAbility to write routine reports and correspondence./liliAbility to speak effectively before groups of customers or employees of organization./liliMathematical skills:/liliAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals./liliAbility to compute rate, ratio, and percent and to draw and interpret bar graphs./liliReasoning ability:/liliAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form./liliAbility to deal with problems involving several concrete variables in standardized situations./li/ulh3Why Should You Apply?/h3ulliHealth benefits/liliReferral program/liliExcellent growth and advancement opportunities/li/ulpICONMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law./p/div