Supervisory Veterans Service Representative (Coach)

Job Title

Supervisory Veterans Service Representative (Coach)

Duties

Specific duties include:

Advises superiors regarding daily team operations to include operational problem and needs.

Develops workload plan and assigns work to the team.

Monitors team quality and timeliness in relation to performance goals.

Ensures continuous staff productivity throughout tour of duty to accomplish local and national goals.

Interprets laws, regulations, policies, procedures and rules to ensure compliance.

Liaises with governmental and non-governmental agency officials to facilitate cooperation regarding veteran programs.

Resolves work issues requiring a high level of judgment due to varying guidelines.

Address personnel issue to mitigate effect on VSC and/or team performance.

Elicits information from stakeholders to resolve issues or obtain evidence in claims adjudication.

Interprets VSC data to identify concerns and take corrective action.

Interview candidates for vacant positions and make recommendations for selection.

Addresses employee disciplinary matters.

Receives and resolves employee concerns, complaints, or grievances.

Evaluates employee performance to recommend promotions, awards, and recognition.

Evaluates employee performance to identify the necessity for remedial actions.

Validates quantitative data prior to submission to higher-level management to include appropriate recommendation.

Provides oversight of responses to higher-level inquiries.

Serves as a representative of the VSC on Committees, at meetings, or at conferences.

Performs review and concurrence of benefit determinations to fulfill regulatory signature requirements.

Work Schedule

Full Time, Monday - Friday 8:00am - 4:30pm

Compressed/Flexible

Available

Telework

Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

This is not a virtual position

Position Description/PD#

Supervisory Veterans Service Representative (Coach); PD02101A

Relocation/Recruitment Incentives

Not Authorized.

Financial Disclosure Report

Not Required.