911 Telecommunicator

911 Telecommunicator

Person County Government is actively recruiting for a 911 Telecommunicator to join our dynamic 911 Communications team. This critical, full-time role provides responsible and fast-paced public safety communications and administrative support for law enforcement, fire, and rescue services within the community. As a 911 Telecommunicator, you will be responsible for answering emergency calls, dispatching appropriate emergency responders, and gathering vital medical information to relay to EMS and other first responders in real-time. This position requires the ability to handle high-pressure situations with professionalism and precision, ensuring that the appropriate resources are deployed quickly and efficiently to save lives. If you thrive in a fast-paced environment, have a passion for serving your community, and possess strong problem-solving and communication skills, this is an exciting opportunity to make a direct impact on public safety in Person County.

At Person County Government, we are committed to serving our community and ensuring the safety and well-being of all residents. As a Telecommunicator EMD, you will be on the front lines of public safety, providing a critical service that directly impacts lives. You will be a part of a dedicated, professional team committed to excellence and service. By joining our 911 Communications team, you will have the opportunity to contribute to the safety of your community while advancing your skills in emergency response and communication.

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience. Must possess a valid driver's license and have an acceptable driving record per County policy. This is a non-exempt position working 40 hours weekly/2080 hours annually and is eligible for overtime. The hours Day Shift 6:00 AM to 6:00 PM and Night Shift 6:00 PM to 6:00 AM. Shift assignment is various and is not guaranteed.

Week 1- Work 2 days off Monday & Tuesday; work Wed & Thursday; off Friday, Saturday, Sunday

Week 2- Work 5 days- work Monday, Tuesday off Wednesday & Thursday; work Friday, Saturday, Sunday

Applicants will be contacted after job post closing date via email to schedule a required computer test for this position. The test will take approximately 2 hours or less. After scores are calculated, the top score applicants will be contacted for an interview.

Essential Functions

• Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit.
• Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, and other law enforcement units; dispatches officers to answer requests for assistance.
• Interviews callers to determine the nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival instruction using EMD, EFD, and EPD systems.
• Operates terminal connected with the DCI to obtain driver's history, vehicle registration data and criminal record information; checks for warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies.
• Maintains communications logs and reports including the nature of calls, actions taken, and the times involved.
• Monitor public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol.
• Monitors activities of law enforcement officers on patrol and makes radio contact to insure safety; takes and transmits personal and departmental messages.
• Takes and transmits after hours calls for municipal utilities and county social services, mental health and animal control.
• Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow; informs emergency response personnel, local hospitals, rest homes, nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies.

Minimum Education and Experience Requirements

• Graduation from high school and public contact and customer service experience;
• communications and dispatching experience preferred; or an equivalent combination of education and experience.

Special Certifications and Licenses

• Possess valid certification by the State of North Carolina as a DCI Operator or obtain within six months of employment.
• Possess valid certification as a Telecommunicator by the State of North Carolina or obtain within six months of employment.
• EMD, EFD and EPD (Emergency Medical, Fire and Police Dispatch respectfully) certifications must be obtained.
• Possess valid CPR certification or obtain within six months.
• Certification with FEMA/EMI ICS 100, 200, 700, 800 within probationary period.
• Must report to work at the scheduled time during inclement or adverse weather conditions.

Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:

• A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.
• A background check for all candidates. Some positions also require a credit check.
• Additional screening and testing required for some positions.
• Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.

Person County Government is an Equal Opportunity/E-Verify Employer