Senior Engineer, Site Reliability

Overview Role Overview The Royal Caribbean Group’s Site Reliability Team has an exciting career opportunity for a full time Senior Engineer, Site Reliability reporting to the Senior Manager. This position is onsite and based in Miramar, Florida. This role is the engineering backbone of RCG’s observability practice — responsible for ensuring deep, reliable system visibility across 950+ applications serving 100,000+ users across Royal Caribbean International, Celebrity Cruises, and Silversea. What You Will Do You will operate at the intersection of infrastructure, application performance, network intelligence, and AIOps — driving measurable improvements in mean-time-to-detect (MTTD), mean-time-to-resolve (MTTR), and overall service reliability. This is a platform engineering and standards leadership role, not a tool administration position. Why It Might Be a Fit We are seeking a highly skilled Senior Site Reliability Engineer to own, operate, and continuously mature our enterprise observability platform across one of the most complex hospitality and maritime technology environments in the world. Requirements 6–9+ years in Observability, SRE, or Platform Engineering in enterprise-scale environments. Deep hands-on expertise with Cisco AppDynamics — APM configuration, business transaction mapping, code-level diagnostics, and baseline management. Strong proficiency with Splunk — SPL query development, ITSI service health trees, KPI configuration, alert policy management, and log pipeline design. Experience with Cisco ThousandEyes for network path monitoring, ISP/WAN intelligence, and BGP-level visibility. Proficiency with PagerDuty AIOps — intelligent alert grouping, noise suppression, event orchestration, and on-call workflow design. Strong command of OpenTelemetry — collector configuration, SDK instrumentation, semantic conventions, and multi-backend exporting. Hands-on Kubernetes experience (EKS/AKS) — container observability, resource metrics, and pod-level distributed tracing. Experience with AWS CloudWatch and/or Azure Monitor for cloud infrastructure observability. Scripting and automation proficiency: Python, Bash, Terraform, and/or Ansible for observability tooling deployment and configuration. Experience defining SLIs/SLOs, error budgets, and actionable alerting strategies tied to business service reliability. ServiceNow ITSM integration experience — event management, incident auto-creation, and CMDB-enriched alerting. Experience with CI/CD observability integration (GitHub Actions or equivalent). Benefits Competitive compensation and benefits package; excellent career development opportunities #J-18808-Ljbffr Royal Caribbean Group