Content Moderator (Trust & Safety)

Careerscape is supporting a client opening for a Remote Content Moderator on a Trust and Safety team. This role focuses on reviewing user-generated content and enforcing community guidelines to keep online platforms safe and welcoming.

This is an excellent opportunity for someone who is detail-oriented, level-headed, and interested in building a career in trust and safety, content operations, or online community management.

The Content Moderator will evaluate text, images, and video against platform policies, take action on violations, and escalate sensitive cases to keep users protected.

This role is ideal for candidates interested in content moderation, trust and safety, community operations, or policy enforcement.

Responsibilities

• Review user-generated text, images, and video for policy violations
• Apply community guidelines and content policies consistently
• Take appropriate action on content that violates platform rules
• Escalate sensitive, harmful, or high-risk cases to senior teams
• Document moderation decisions and maintain accurate records
• Identify emerging trends, patterns, and abuse tactics
• Provide real-world feedback that supports policy updates
• Maintain quality and accuracy targets across large volumes of content
• Collaborate with trust and safety, legal, and support teams
• Protect user privacy and handle confidential information responsibly
• Meet productivity and response-time goals
• Perform additional moderation tasks as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Communications, Criminal Justice, Psychology, or a related field preferred
• 0-2 years of experience in moderation, customer service, operations, or related roles
• Strong reading comprehension and sound judgment
• Ability to stay objective when reviewing sensitive material
• Excellent attention to detail and consistency
• Comfortable using content review tools and dashboards
• Strong written communication skills
• Ability to work independently in a remote environment
• Reliable high-speed internet connection

Benefits

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Wellness and mental health support resources
• Career growth into Senior Content Moderator, Trust and Safety Analyst, or Policy Specialist roles
• Performance-based bonuses
• Collaborative and supportive team environment

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry