Field Technician - Heavy Equipment Dealership

Department: Service Reports To: Service Manager Location: Artesia, New Mexico Job Overview Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction. Key Responsibilities Equipment Maintenance & Repairs Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes. Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently. Customer Support Respond promptly to service requests at customer job sites. Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules. Ensure customer satisfaction by minimizing equipment downtime. Documentation Maintain accurate service records, including repair logs, parts used, and labor time. Provide detailed feedback on equipment performance and potential issues to the Service Manager. Safety and Compliance Adhere to all safety protocols and guidelines when working on equipment and job sites. Ensure compliance with company policies, local regulations, and industry standards. Collaboration Work closely with the service team to prioritize and schedule fieldwork. Provide feedback on equipment usage and potential improvements to rental operations. PIbbdbb62f6446-25448-37561491aa415a4b-8b21-40fc-a65c-70d2b25ca29a