Assistant General Manager

Job Description

Job Description

WE ARE HAMRA

Hamra Enterprises has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. We are dedicated to our Core Values ; letting you love what you do and do what you love! We operate with integrity, humanity, and by empowering our employees to advance their careers.

OUR CORE VALUES

• FUN - We love what we do
• FAMILY - We cherish and nurture relationships
• INTEGRITY - We honor our word
• SELF EXPRESSION - We embrace our humanity
• DISCOVERY - We have the courage to create the future

At Hamra Enterprises, “success” means moving our business and our communities forward. We actively engage in philanthropic endeavors including our work with Boston Children’s Hospital, Make-A-Wish IL, the Dave Thomas Foundation for Adoption, and Children’s Miracle Network.

JOB DESCRIPTION

The Assistant General Manager (AGM) directly supports the General Manager in leading operations in the bakery-cafe, delighting guests every day, and growing the business – while taking ownership for the hiring, training, and development of the rest of the team. Through focused development, this role serves as a launchpad to becoming our next General Manager.

KEY RESPONSIBILITIES

• Support your General Manager by making key decisions and problem solving. 
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning. 
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.  
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met. 
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers in the people processes.
• Build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team. 
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.  
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations. 
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards. 
• Help build our Culture of warmth, belonging, growth, and trust.

WE OFFER

• Manager Bonuses - Earn bonuses for achieving key metrics each period
• Benefits Package - Medical, Dental, Vision, Disability, Critical Illness, etc
• Other Voluntary Benefits - 401k with company match, HSA with company contribution, Life Insurance, etc
• Paid Vacation & Sick Time - Earn an hour of sick time for every 30 hours worked!
• Employee Emergency Fund - We understand life happens and sometimes you need extra support (Learn more at hamraheroes.org)
• Opportunities for growth - Our goal is to promote over 70% of our staff internally
• Stability - While many companies are closing locations, we are opening new restaurants

REQUIREMENTS

• Must be at least 18 years of age
• Full work availability – days, nights, weekends, and holidays
• Valid Driver’s License and reliable transportation
• 2+ years of restaurant management experience
• Exposure to financial accountability
• Excellent communication, interpersonal and customer service skills
• Ability to work well independently and as part of a team
• Satisfaction of a pre-employment background check
• Authorization to work in the United States through E-Verify

THE BORING LEGAL STUFF

Compensation may vary based on the restaurant's location, as well as your experience and availability. General pay information is available at For specific details about the position where you are applying, please speak with a manager at that location.

The duties and responsibilities listed above are intended to describe the general nature of this position and are not an exhaustive list. Employees must be able to perform the essential functions of the role, with or without reasonable accommodation.

Hamra Enterprises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are dedicated to providing reasonable accommodations to qualified applicants and employees with disabilities.

Understand that by submitting your application, you are agreeing to receive text messages from Hamra Enterprises; you may receive between 1 and 20 text messages per-week depending on your engagement level with the recruiter, and that you can opt out at any time, simply by responding the word “STOP”. You are acknowledging that message and data rates may apply. Hamra Enterprises will not sell your cell phone number to third party companies or advertisers; your cell phone number will be used solely for the purposes of communicating with you about interviews, job offers, benefits, incentives and other employment related items.