Night Auditor

Hotel Name: Millennium Hotel Durham Location: Onsite – Durham, NC Join the Team at Millennium Durham At Millennium Durham , we believe great hospitality is more than a service—it’s how we make people feel. Every interaction is an opportunity to create comfort, connection, and a lasting impression. About Millennium Durham Located just minutes from Duke University and Duke University Hospital, Millennium Durham is a full-service hotel at the center of one of North Carolina’s most dynamic and fast-growing markets. With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach. At Millennium, we are guided by our core values: Passion for Hospitality – Delivering meaningful and memorable guest experiences Entrepreneurial – Taking ownership and acting with agility Innovation & Progressive – Continuously improving how we operate and serve Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: Night Auditor As our Night Auditor, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. Your Impact You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing - Change Accordingly Operations & Execution Ensure smooth, efficient operations aligned with brand standards Identify opportunities for innovation and continuous improvement Deliver consistent, high-quality results in a fast-paced environment Guest Experience Deliver exceptional service rooted in passion for hospitality Anticipate needs and respond with a solutions-first mindset Create memorable, personalized experiences for every guest Team Collaboration Work collaboratively across teams to achieve shared goals Communicate effectively and contribute to a positive work environment Support a culture of respect, energy, and accountability Compliance & Standards Follow all company policies, safety standards, and procedures Maintain accuracy in processes, reporting, and documentation Uphold a culture of accountability and operational excellence Passion for hospitality and delivering exceptional service Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Solutions-oriented mindset with attention to detail Flexibility to work varied schedules, including evenings, weekends, and holidays Technical / Role-Specific Requirements Experience in customer service or hospitality preferred Familiarity with PMS systems (e.g., Opera) is a plus Front Desk & Guest Service Check guests in and out during overnight hours. Handle guest requests, questions, and complaints. Answer phone calls and make reservations. Provide information about hotel services and local attractions. Ensure exceptional guest service and satisfaction. Night Audit & Accounting Functions Run the nightly audit process to close out the day's business. Verify room rates, taxes, and charges are accurate. Balance guest accounts and reconcile revenue from all departments. Review and correct billing discrepancies. Generate daily financial and management reports. Process credit card transactions and reconcile cash receipts. Prepare the hotel’s system for the next business day. Cash Handling Balance cash drawers and front desk banks. Secure and account for all cash, checks, and credit card transactions. Complete cash deposits according to company procedures. Operational Responsibilities Monitor room availability and occupancy. Review arrivals, departures, and no-shows. Update guest profiles and reservations in the property management system (PMS). Coordinate with housekeeping and maintenance regarding overnight issues. Safety & Security Conduct property safety and security walks. Monitor surveillance cameras and building access. Respond appropriately to emergencies, guest disturbances, or alarms. Ensure compliance with hotel safety policies and procedures. Reporting & Communication Prepare daily occupancy, revenue, and operational reports. Communicate important information to morning management and incoming shifts. Document incidents, guest concerns, and maintenance issues in the logbook. Education (Optional / Adjustable) High school diploma or equivalent required Bachelor’s degree or equivalent experience preferred (management/executive roles) At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts , you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences . Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you. #J-18808-Ljbffr Millennium & Copthorne Hotels