Technical Project Manager

Job Title: Technical Project Manager FLSA Status: Exempt, Salaried Location: New York, NY Worksite Status: Onsite Executive & Stakeholder Communication Communicate executive-level status updates, dashboards and summaries including project status, risks, dependencies, and milestones to business stakeholders and executive leadership Translate technical progress and issues into clear, business‑relevant updates Support leadership meeting preparation with accurate data and status narratives Ensure consistency in how technology updates are communicated across the organization Project & Roadmap Management Maintain consolidated views of active projects, upcoming work, dependencies and risks Ensure roadmap changes are clearly communicated to stakeholders Support consistent project intake, prioritization, and reporting processes Change Request & Governance Process Manage the technology project change request process Ensure change requests are properly documented, reviewed for impact, cost and risk, and approved or declined through defined governance Track approved changes through execution and reporting Support & Service Management Oversee helpdesk ticket resolution performance and operational health Establish and maintain reporting on ticket volume and trends, SLA compliance, resolution times, and recurring issues and root cause themes Monitor trends in incidents and service requests to identify improvement opportunities Act as an escalation and coordination point between support teams and the business Cross‑Functional Leadership Chair and facilitate regular meetings between technology and business departments Schedule and manage project‑related meetings, agendas, and follow‑ups Track action items, decisions, and dependencies to closure Ensure meetings are outcome‑focused, documented, and actionable Drive alignment, accountability, and follow‑through across teams Partner with technology leaders to surface operational risks, dependencies, and capacity issues Contract, Vendor & Financial Administration Manage and administer technology contracts, renewals, statements of work and vendor obligations Support technology purchasing, invoicing, and expense tracking Coordinate with Finance, Procurement and vendors to ensure timely processing of invoices and renewals Track vendor performance, contract milestones, renewals, and deliverables in partnership with technology leadership What you should have Proven experience in technical operations, project coordination or technology program management Strong communication skills with the ability to engage both technical teams and executive stakeholders Experience coordinating technology projects across multiple teams or disciplines Comfort working with purchasing, invoicing and vendor contracts Strong organizational skills and attention to detail Ability to manage competing priorities in a fast‑moving environment Nice if you also have Experience supporting IT or software delivery organizations Familiarity with ticketing systems and basic IT service management concepts Experience facilitating cross‑functional or executive‑level meetings Background in technology, operations or business analysis What we offer We owe it to our people – both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it’s fair, but because it’s what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we’ll always let you know where you stand, and we strive to help you get where you want to go. Diversity, Equity, and Inclusion Diversity, equity, and inclusion is critical to our success as a company. That said, it’s not enough to just be diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Base Salary: $130,000 - $150,000 Annually Exact Compensation Exact compensation may vary based on skills, experience & location. Benefits Health insurance coverage eligibility on your first day of work Company paid holidays Retirement savings plan Paid parental leave Educational assistance Mental health resources #J-18808-Ljbffr