Collaboration Services Analyst - SF

Collaboration Services Analyst - SF

San Francisco

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm's work is distinguished by a unique combination of precision and vision.

Based in San Francisco, the Collaboration Services Analyst will be responsible for providing technical support to meetings and presentations involving customers and operational support for collaboration functions in the assigned GD&C office(s). This role will actively participate in maintaining and improving the timeliness and quality of Video and Audio support provided to all customer constituencies within assigned GD&C office(s).

This role reports to the Manager, Collaboration Services.

Responsibilities include:

• Sets up, installs, operates, tests and troubleshoots audio and visual equipment, collaboration technologies (Zoom/Cisco Rooms, Teams) including setting up equipment used to enhance live events (townhall meetings/webinars, etc.) such as laptops, projectors, screens and microphones.
• Operates sound equipment and conference room lighting.
• Performs sounds checks for Video Conferences and dry run meetings, while resolving equipment issues that may arise.
• Provides stand-by support for conferences and video conferences.
• Administers room scheduling software to generate reports and ensure up to date requirements are accurately captured.
• Responsible for logging AV fault tickets with vendor and liaising through to resolution.
• Keeps inventory of conference room equipment and technology supplies, such as chargers, AC adapters, batteries and clickers, and orders supplies as needed.
• Responds to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Performs effectively as a second level technical resource to resolve customer problems.
• Maintains the operational availability of all technology related equipment and IS resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Performs, maintains and adheres to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
• Encourages and promotes teamwork between local, regional, and Global Services IS.
• Participates as an active team member on IS projects to which assigned.
• Perform other duties as assigned.

Qualifications:

• Ability to interact with co-workers and clients under deadline pressure.
• Strong customer services skills.
• Strong verbal, interpersonal and team skills.
• Diplomacy, professionalism, good judgement and courtesy by phone, in-person and email.
• Ability to work overtime as necessary.

Experience:

• Experience providing IS support in a Legal or Professional Services environment with attention to detail, the ability to prioritize multiple projects and problem-solve while remaining calm.
• Experience with Zoom (including Zoom rooms) and or MS Teams preferred.
• Experience with Cisco Video Conferencing equipment preferred.
• Experience with audio visual technologies (Crestron, Q-SYS, Extron)
• Experience providing tech support in a Legal or Professional Services environment with attention to detail, the ability to prioritize multiple projects and problem-solve while remaining calm.
• Strong experience with Microsoft Office suite of programs (Office 365 preferred but not essential)
• Ability to interact with co-workers and clients at all levels under deadline pressure.
• Strong customer services skills.
• Strong verbal, interpersonal and team skills
• Diplomacy, professionalism, good judgement and courtesy by phone, in-person and email.
• Minimum 2 years technical/AV support experience.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:

The annual compensation range for this position is $80-90k. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.