Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in November 2021 and has grown into a strong team of six experienced professionals with over 25 years of combined industry knowledge. I was a team member for 10 years before becoming an agent, so I truly understand what it takes to succeed in this business. I decided to open my agency because I was tired of seeing people taken advantage of simply due to a lack of understanding. With a servant’s heart, I’m committed to educating and supporting our customers every step of the way.

As a mom of two, I value work-life balance and offer my team that same flexibility to prioritize their families. We also stay active in our community by participating in local events, and one of the unique perks of working here is our annual team travel trip — a chance to celebrate our hard work together.

We’re excited to welcome someone who values teamwork, growth, and making a difference both inside and outside the office.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Isabelle Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.