Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Alterations Customer Service Representative

David's Bridal

From Aisle to Algorithm and for All Life's Moments , at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic , endlessly curious , and customer obsessed , say "I do" and apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.


Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.
Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system
Now that we've popped the question, please say "I do".

Part Time Benefits Include:
  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Referral Incentive Program
  • Generous Dream Maker Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.


David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies.


Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate's own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.


Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.


The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Alterations Customer Service Representative in Merrillville, IN vacancy
  • $25 - $45 per hour

     ...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and...  ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home... 
    Suggested
    Hourly pay
    Weekly pay
    Extra income
    Temporary work
    Part time
    For contractors
    Seasonal work
    Remote work
    Work from home
    Flexible hours

    GL1

    Merrillville, IN
    1 day ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Suggested
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Crown Point, IN
    4 days ago
  • $14 per hour

     ...Customer Service Representative Dean & Barbara White Southlake YMCA - Crown Point, IN 46307 Overview Position Type Part Time Description Pay starts at $14.00 per hour and up based on experience Do you enjoy building relationships within your community? Join our Crossroads... 
    Suggested
    Hourly pay
    Part time
    Immediate start
    Shift work

    Crossroads YMCA Inc

    Crown Point, IN
    5 days ago
  •  ...Customer Service Representative This job is located at 6124 Broadway St., Merrillville, IN 46410 PLS Overview: Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The "P" comes first, because... 
    Suggested
    Local area
    Flexible hours
    Afternoon shift
    Early shift

    PLS

    Merrillville, IN
    5 days ago
  •  ...physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service. Principal Duties And Responsibilities Assists in maintaining compliance with regulatory standards applicable to... 
    Suggested
    Work at office
    Local area

    Methodist Hospitals

    Merrillville, IN
    3 days ago
  • $790 per week

     ...Looking for a customer service job? This one pays you to give your opinion — no phones, no scripts, no customer service experience needed. Maxion Research runs paid studies where real companies pay for honest feedback on their products and services. Active members... 
    Remote work

    Maxion Research

    Merrillville, IN
    1 day ago
  •  ...Call Center Patient Representative Work location: 400 W 84th Drive, Merrillville, In 46410 Full Time position Monday-Friday schedule...  ...| Skills | Abilities: Adept at multitasking. Customer-oriented with ability to remain calm in difficult situations.... 
    Full time
    Work at office
    Immediate start
    Monday to Friday
    Night shift

    Urologic Specialists

    Merrillville, IN
    5 days ago
  • $750 per week

     ...Call Center/Automotive BDC Representative *$750 per week guaranteed for your first 30 days...  ...Paid Training ~ Discounts on products, services, and vehicles ~ Growth Opportunities...  ...set appointments for sales, and gauge customer satisfaction Answer customer internet... 
    Hourly pay
    Local area
    Flexible hours
    Shift work

    River Oaks Chrysler Jeep Dodge Ram

    Merrillville, IN
    6 days ago
  • $29.59k

     ...BMV Customer Service Representative Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits... 
    Full time
    Work experience placement
    Work at office

    State of Indiana

    Crown Point, IN
    4 days ago
  • $29.59k

     ...): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive...  ...culture of service.   Role Overview : Customer Service Representatives are the frontline contact for the Bureau of Motor... 
    Full time
    Work experience placement
    Work at office

    State of Indiana

    Crown Point, IN
    11 days ago
  •  ...Job Description Job Description Duties include: Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints. Keep records of customer interactions... 
    Work at office

    Ursitti Enterprises LLC

    Merrillville, IN
    more than 2 months ago
  •  ...Job Description Job Description Are you an experienced customer service professional who enjoys helping people, solving problems, and...  ...is looking for a motivated and dependable Customer Service Representative to join our team. Were looking for someone who takes... 
    Work at office

    Alicia Radin Farmers Insurance

    Merrillville, IN
    7 days ago
  •  ...Job Description Job Description Job Summary We are seeking a friendly, dependable, and detail-oriented Customer Service Representative to join our agency team. As the first point of contact for our office, you will deliver exceptional service to current and prospective... 
    Hourly pay
    Work at office

    Michelle Brown State farm Insurance

    Crown Point, IN
    a month ago
  •  ...long-term care facilities, residents families, and insurance representatives. Provide clear explanations of charges, payment...  ...administrator once approved. Provide courteous, efficient, friendly customer service on the phone to customers, facility staff, and providers.... 

    In Touch Pharmaceuticals

    Merrillville, IN
    4 days ago
  •  ...states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more...  ...at Rotech.com. Overview and Responsibilities Customer Service Representative - Home Healthcare Intake & Insurance Verification Job... 
    Contract work
    Work experience placement
    Work at office
    Local area
    Work from home

    Rotech Healthcare

    Merrillville, IN
    3 days ago
  • $18 - $25 per hour

     ...goal will be to create awareness of our services, generate interest, and schedule appointments...  ...and schedule qualified appointments.Represent the company in a professional and...  ...transportation required.Previous sales, customer service, marketing, or canvassing experience... 
    Hourly pay
    Full time
    Local area

    Bath Concepts

    Merrillville, IN
    4 days ago
  •  ...Account Representative Seeking a career-minded, highly motivated individual to join the Calibration Laboratory, LLC team as an Account...  ...Account Representative will utilize strong organizational, customer service, and multitasking skills, along with technical aptitude, to... 
    Work experience placement
    Work at office

    Calibration Laboratory, LLC

    Merrillville, IN
    3 days ago
  •  ...Description Appointment Setter Sales Representative Zeta Group Inc. — Merrillville, IN...  ...What You’ll Do Contact prospective customers by phone and text Introduce our company...  ...and accept coaching Sales, customer service, call-center, or appointment-setting experience... 
    Weekly pay
    Full time
    Work at office
    Immediate start

    Zeta Group Inc

    Merrillville, IN
    2 days ago
  • $25k - $50k

     ...Farm Agent, you will build and develop customer relationships within the community to promote...  ..., and market appropriate products and services. As an Agent Team Member, you will...  ...(outside sales or inside sales representative, retail sales associate, or telemarketing... 
    For contractors
    Work at office

    State Farm

    Crown Point, IN
    3 days ago
  •  ...Sales Development Representative The Sales Development Representative position is the perfect fit for someone looking for a career in...  ...Articulate value of CimTrak Integrity Suite line of products and services to prospects Assist Enterprise Account Manager(s) in sales... 
    Full time
    Remote work
    Home office
    Monday to Friday

    Cimcor, Inc.

    Merrillville, IN
    46 minutes ago
  •  ...Territory Development Representative Johnstone HMG Sales is expanding into the Crown Point...  ...is to find and win new HVAC contractor customers, get them buying from us, and then personally...  ...HMG's product lines, pricing, and service model to contractors currently buying... 
    Full time
    For contractors
    Work at office

    Johnstone Supply | The Huestis-Meyers Group

    Crown Point, IN
    1 day ago
  • Generac is seeking an experienced technician to join its dealer network in Crown Point, IN. You will lead generator installations with electrical expertise, document results, and ensure reliable operation of residential and commercial electrical systems. Role requires 3...
    Local area

    Generac

    Crown Point, IN
    2 days ago
  • $18 - $20 per hour

     ...Concepts Independent Dealers is looking for Event Demonstrators to represent our brand at various community events. This exciting role...  ...homeowners, generating leads, and promoting our home improvement services. You’ll have flexible hours and the chance to earn bonuses on... 
    Hourly pay
    Part time
    Flexible hours

    Bath Concepts Independent Dealers

    Merrillville, IN
    4 days ago
  •  ...Customer-Focused Team Member Join Our Team as a Customer Service Pro at Disc Replay! Do you love video games, movies, music, and all things pop culture? Ready to dive into a fast-paced, exciting job where your passion for electronics and collectibles shines? Disc... 
    Monday to Friday
    Flexible hours
    Shift work
    Weekend work

    Disc Replay

    Merrillville, IN
    4 days ago
  • A well established, privately owned long term care pharmacy is looking to add an accounts receivable coordinator to help rebuild and modernize its billing and collections function. This is a hands on, on-site role for someone who wants real ownership over a large book of...
    Remote work

    Career Movement

    Merrillville, IN
    4 days ago
  • $46k - $58k

    Client Service Administrator - Maar Financial Group page is loaded## Client Service Administrator...  ...-financial needs of Thrivent members, customers, and their families. Responsibilities...  ...Maar Financial Group.* Must be able to represent the organization in work with external... 
    Work at office

    Thrivent Financial

    Crown Point, IN
    6 days ago
  •  ...Do you want a career and not just a job? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to... 
    For contractors
    Work at office

    Brian Rice - State Farm Agent

    Crown Point, IN
    5 days ago
  •  ...State Farm Agent, you will build and develop customer relationships within the community to...  ...needs, and market appropriate products and services. Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing)... 
    For contractors
    Flexible hours

    Mark Jonas - State Farm Agent

    Crown Point, IN
    3 days ago
  • $14 - $18 per hour

     ...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting... 
    Hourly pay
    Full time
    Part time
    Shift work
    Night shift
    Weekend work

    Walgreens

    Hammond, IN
    3 days ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions... 
    Contract work
    Part time
    Local area

    Family Dollar

    Hobart, IN
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Alterations Customer Service Representative. Be the first to apply!