Patient Care Specialist
Boca Pharmacy Group
About the Company
New Lots Pharmacy is a specialty pharmacy committed to delivering personalized, high-touch care to our patients and their care teams.
About the Role
We’re looking for a bilingual Pharmacy Clerk who is organized, patient-focused, and eager to be part of a clinical environment where every interaction matters. This is more than a front-counter role. You’ll work closely with our pharmacists, clinical staff, and external partners to keep patient care moving smoothly — and you’ll have real opportunity to grow within the pharmacy.
Responsibilities
- Serve as a primary point of contact for patients, caregivers, prescribers, and insurance representatives — in both English and a second language
- Handle incoming and outbound calls with professionalism, including prior authorization follow-ups, refill coordination, and patient status updates
- Process and verify patient information, specialty medications, and prescription orders with a high degree of accuracy
- Manage point-of-sale (POS) transactions and reconcile beginning and end-of-day reports
- Coordinate specialty medication deliveries and ensure proper handling documentation
- Liaise with insurance companies, case managers, and specialty hubs to resolve coverage and benefits issues
- Identify workflow issues and escalate or resolve them proactively
- Support the pharmacy team with administrative tasks and maintain compliance with specialty pharmacy standards
- Represent New Lots Pharmacy’s values in every patient and partner interaction
Qualifications
- Bilingual — fluency in English and Spanish (or another language) required
Required Skills
- Strong customer service skills with a compassionate, patient-first attitude
- Prior pharmacy, specialty pharmacy, or healthcare administrative experience preferred
- Comfortable managing high call volume and multiple priorities without losing attention to detail
- Familiarity with pharmacy software and insurance/prior authorization processes is a plus
- Reliable, punctual, and a true team player
Vacancy posted 3 days ago
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