Food Service Business Manager

A premier, highly respected institution in Western Massachusetts is seeking a skilled Business Manager to join its dynamic Dining Services leadership team. Known for its exceptional quality of life, rich academic culture, and scenic New England backdrop, the surrounding region offers an ideal blend of vibrant community living and natural beauty.

This role serves as a crucial operational and administrative anchor, overseeing high-level budget management, administrative workflows, and workforce development across expansive dining operations. The ideal candidate brings a strong background in hospitality, food service, senior living, or hotel operations, combining refined business acumen with exceptional interpersonal capabilities.

Position Responsibilities

• Provide administrative and operational leadership across dining services units, including resident dining, retail, catering, and culinary divisions.

• Directly supervise, mentor, and evaluate the Financial Analyst and Dining Systems Analyst.

• Manage operational budgeting, financial forecasting, and high-level reporting for a multi-million-dollar departmental budget.

• Oversee the full employee lifecycle, including talent acquisition, onboarding, offboarding, and compliance tracking.

• Coordinate payroll auditing, workforce modeling, and labor planning in collaboration with central institutional departments.

• Ensure strict adherence to food safety standards, local regulations, and institutional compliance requirements.

• Serve as an administrative support bridge for department leadership, balancing financial integrity with team culture and high-touch service standards.

Position Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or a related field (or equivalent combination of education and leadership experience).

• 5 to 7 years of progressive management experience within hospitality, senior living, higher education dining, or hotel management environments.

• Proven experience managing operational budgets, financial reporting, and payroll compliance.

• Demonstrated leadership capability in recruiting, onboarding, and supporting cross-functional staff.

• Thorough understanding of Human Resources administrative functions

• High level of proficiency with dining POS platforms, workforce management tools, and business software.

• Excellent verbal and written communication skills with strong service orientation and emotional intelligence.

Compensation Package Details

• Base Salary: $85,000 – $95,000.

• Comprehensive best-in-class health, dental, and vision insurance.

• Exceptional paid time off allowance and institutional holiday coverage.

• Generous institutional retirement contribution match.

• Relocation assistance program based on candidate proximity.

• Potential sign-on bonus for target profiles.

Interested candidates should apply promptly to be considered.