Configuration Senior Specialist

Req ID: 374556

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Configuration Senior Specialist to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US).

Job Summary: 

The Configuration Manager is responsible for overseeing and improving the organization’s Change Management and Configuration Management processes. This role ensures that changes are introduced in a controlled and coordinated manner and that configuration data is accurate, complete, and aligned with organizational standards. The ideal candidate combines strong analytical skills with stakeholder engagement experience, a collaborative mindset, and the ability to drive continuous improvement.

Job Duties: 

• Lead and manage end‑to‑end Change and Configuration Management processes.
• Maintain and enhance the CMDB, including defining and mapping attributes for Configuration Items (CIs).
• Oversee change control workflows, approvals, scheduling, and reporting.
• Develop, update, and maintain SOPs, job aids, and process documentation.
• Facilitate meetings with stakeholders to review changes, gather requirements, and resolve issues.
• Create and maintain dashboards and reports (preferably in Jira and/or ServiceNow).
• Analyze trends and data to identify process improvement opportunities.
• Document improvement plans and track execution progress.
• Collaborate across teams to ensure adherence to configuration and change management standards.
• Support audits, compliance reviews, and configuration accuracy initiatives.
• Serve as an advocate for ITIL best practices within the organization.

Basic Qualifications:

• Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
• Minimum 5 years' experience in a change/configuration manager role or supporting configuration responsibilities
• Ability to obtain a Public Trust clearance

Preferred Qualifications:

• Experience with Jira, including creating dashboards and reporting.
• Proficiency with Microsoft Office products, especially Excel and PowerPoint.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently as a self‑starter and collaboratively as a team player.
• Experience working with stakeholders across functional and leadership levels.
• Experience creating SOPs, job aids, and process improvement documentation.
• ServiceNow experience, including CMDB functionality.
• Hands‑on experience mapping attributes for Configuration Items (CIs).
• ITIL 4 Foundation certification (or ability to obtain within 6 months).

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - $164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.  NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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