Patient Services Supervisor

JOB SUMMARY:

Patient Services Supervisor, under the direction of the Regional Patient Services Manager, ensure that daily work of the Patient Services Centers (PSCs) and In-office Patient Services Technician (IOPSTs) are completed accurately and on time. The person in this position maintains a safe and professional environment for patients, clients, and employees by supervising and monitoring Phlebotomist activities on a regular basis, ensuring compliance with all PathGroup policies and procedures.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Ready to travel to a client location within a designated region with short notice.
• Implements the Standard Operating Procedures (SOP's) for phlebotomy services in accordance with PathGroup guidelines and distributes information to phlebotomists as needed.
• Provides leadership and supervises assigned department, makes decisions, solves problems, assists in developing procedures, conducts and attends meetings.
• Manages the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions. Participates in the interview and selection process of phlebotomist employees.
• Supervises employee and team performance, new employee orientation processes, employee training and continuing education.
• Manages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Regional Patient Services Manager and Human Resources.
• Coordinates the work of Patient Services Technicians in the Patient Service Centers and In-office Patient Services Technician (IOPSTs) to assure that production is consistent and service levels are maintained. Plays an important role in the dissemination of information to employees.
• Performs site visits as assigned, and documents findings. Assists with QA (quality assurance) audits.
• Ensures effective employee relations by sustaining an ethical, non-discriminatory and safe work environment while concurrently establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.
• Maintains and determines the usage of department supplies and inventory.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Fills in to provide coverage for phlebotomists at varying locations as needed.
• Maintains required records and documentation.
• Reviews and approves schedules with minimal overtime for employees and floaters.
• Reviews and approves time/attendance entry of employees.
• Assist with the compilation of monthly statistics and data.
• Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs on Monday for the week prior or as directed by management.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Performs duties in an independent manner.
• Communicates pertinent information/issues to the manager for resolution.
• Contributes to a positive work climate and to the team effort of the department and company.
• Works in conjunction with patient services technicians and group leaders to accurately conduct periodic inventory counts.
• Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

• Works with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

EDUCATION & LICENSURE:

• High School Diploma or GED required.
• Associate's degree is preferred.

REQUIREMENTS:

• Minimum of 3-5 years of prior job-related experience required.
• Minimum of 2+ years supervisory and training experience preferred.
• Demonstrated leadership experience.
• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
• Must have access to reliable transportation and communication.
• Proof of auto insurance required.
• Valid Driver's License with a minimum of 1 year driving experience.
• Less than 3 minor moving violation convictions within the previous 3 years.
• Overnight stays may be required.