Supervisor, Pharmacy Operations - FuzeRx

Supervisor, Pharmacy Operations - FuzeRx

Hayward, California

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

The Supervisor, Pharmacy Operations at Fuze Health supports the Pharmacy Operations team by overseeing prescription processing activities and leading a team of pharmacy technicians. This role focuses on ensuring operational efficiency, regulatory compliance, and high-quality patient service while maintaining safety, accuracy, and productivity standards. The Supervisor works cross-functionally with leadership and stakeholders to optimize processes, monitor performance metrics, and continuously improve pharmacy operations.

Key Responsibilities:

• Team Leadership: Manage, mentor, and support a team of pharmacy technicians to ensure efficient prescription processing and operational excellence.
• Operational Efficiency: Monitor workflows and production activities to improve efficiency, quality metrics, and operational performance.
• Patient Profile Oversight: Review and monitor patient profile intake to ensure completeness, accuracy, and compliance with pharmacy standards.
• Performance Management: Utilize established metrics, reports, and dashboards to track team performance against predetermined targets and identify improvement opportunities.
• Workforce Planning: Manage staffing levels, scheduling, and workload distribution to meet facility goals related to production, quality, and safety.
• Employee Development: Provide coaching, feedback, and corrective action when necessary while recognizing and rewarding strong performance.
• Continuous Improvement: Drive process improvements and operational enhancements to increase productivity and efficiency.
• Cross-Functional Collaboration: Work closely with internal leaders, stakeholders, and teams to support operational initiatives and ensure alignment across departments.
• Hiring & Talent Development: Participate in recruiting, interviewing, hiring, promotion, and performance evaluations of team members.
• Quality & Safety Compliance: Ensure pharmacy technicians are properly trained on logistics, operating equipment, and company policies while maintaining regulatory and safety standards.

Required Experience & Qualifications:

• Minimum of 2 years of pharmacy technician experience.
• At least 1 year of leadership experience, preferably in a community or retail pharmacy environment.
• Active, unrestricted Pharmacy Technician license in the state of residence.
• Strong communication and teamwork skills with the ability to collaborate effectively across teams.
• Experience with staffing, scheduling, and performance management in a team environment.
• Ability to adapt to new technologies and implement process improvements in a fast-paced setting.
• Experience establishing and analyzing metrics, reports, and dashboards to track performance and drive operational improvements.

Benefits:

The compensation range for this position is $34.00-$36.00/hour, in addition we offer a range of benefits including:

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees), and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Fuze Health is unable to hire individuals living in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, Wyoming.

At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Fuze Corporate Inc. and its subsidiaries respects your privacy and is committed to protecting your personal information. Please read our Candidate Privacy Notice which explains how we collect, use, disclose, and protect personal information about job applicants during the recruitment and hiring process.