Customer Success Manager

Customer Success Manager

Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a Customer Success Manager. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.

The Customer Success Manager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfaction.

You will be responsible for:

• Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.
• Delivering and communicating ROI to the clients, throughout the customer lifecycle
• Manage and grow the company's book of business, responsible for renewals
• Conduct QBR meetings and consult the clients
• Act as a Customer Advocate by learning about our clients
• Build Trust and Transparency with Clients
• Enhance Customer Training
• Evaluate and Analyze Customer Needs
• Onboard New Clients
• Promote Customer Loyalty
• Manage customer requests, expectations, and communication.
• Being the main point of contact between the company and a number of named accounts

We have seen people with these traits have great careers in our company:

• Entrepreneurs - we're looking for a self-starter, someone who needs little direction and takes a high level of ownership over responsibilities
• Previous successful Inside Sales, account executives, or Customer Success Experience
• People person - enjoys talking to customers and helping them solve problems
• Ability to create structure in ambiguous situations and design effective processes
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

What we have to offer you

• Great culture, flexible work environment, fully remote work opportunity
• Salary plus opportunities for bonuses and commissions
• A mission-driven career that literally saves lives. At our core, we keep institutions afloat and efficient by making communications easy and effective. We keep individuals and entire communities safe by offering the best-in-class emergency notifications on any device.

Minimum Requirements

• Proficient or native English with impressive executive presence and communication abilities
• Demonstrates technology proficiency
• Driven, self-motivated, enthusiastic, and with a "can-do" attitude
• A strong and assertive communicator who can address negative sentiments
• 3+ years of previous successful Inside Sales or Customer Success Experience is a MUST
• Proven results in the renewal process
• Robust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaS
• Experience in working with complex, multi-divisional, multi-geographical customers
• Proven experience managing clients from the United States of America
• Previous Sales experience is preferred but not required

This is a 1099 contract position.

A Background Check is required.

Only resumes written in English will be considered.

A good computer and a reliable home internet connection are a must.

We believe in leading with love and doing our best. If this sounds like you, then we should probably talk sooner than later.