Member Services Associate II

Member Services Associate II Cypress, TX 77429 Overview Position Type Full-Time/Part-Time Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here! POSITION SUMMARY: The purpose of this position is to provide Club operational oversight during daily club opening and closing hours. COMPENSATION AND BENEFITS INCLUDE: Hourly rate of pay based on relevant experience to the role. 401K with dollar for dollar match up to 4%. Complimentary club membership. Discounts on club products and services. QUALIFICATIONS: Ability to work an evening closing shift generally from 3pm-10pm on weekdays. Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures. Excellent phone skills; ability to handle intermittent heavy phones. Efficient, well-organized, able to handle a variety of duties simultaneously. Strong background in problem solving, selling and quality service skills. Previous customer service experience. Experience leading a shift or being a MOD preferred. Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure. Ability to work in a multi-faceted organization. Professional image through dress, posture and poise. Assertive with outgoing personality. High School Diploma or equivalent skills gained through experience. Minimum age 18. EQUAL EMPLOYMENT OPPORTUNITY It is the Company's policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company's needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.