Site Reliability Engineer

Skyward is a people‑centered business dedicated to improving human advancement through information technology. We serve our clients with a value‑driven, collaborative culture that emphasizes integrity, compassion, inquisitiveness, and authenticity. We are seeking an experienced Site Reliability Engineer to join our team. What You'll Do Support the Centers for Medicare & Medicaid Services (CMS) as it merges and modernizes its enterprise knowledge and data systems into a single, AI‑driven platform. Reduce manual effort, improve data accuracy, and enhance transparency for stakeholders. Operate and tune AWS environments to meet infrastructure and application availability SLAs, even during transition and change. Build observability that informs; implement continuous monitoring, alerting, and dashboards using AWS CloudWatch, New Relic, and Splunk; establish performance baselines. Automate toil; write infrastructure‑as‑code (Terraform, Ansible) and support CI/CD pipelines (Jenkins) and containerized workloads (Docker). Define and track SLI and SLO metrics; produce performance, load/stress, and bottleneck reports. Optimize for performance, security, and cost; use tools such as AWS Trusted Advisor. Partner with Security & Compliance SME to review vulnerability scans, feed continuous monitoring, and advance the move toward continuous ATO within a FISMA Moderate boundary. Design and maintain disaster recovery and COOP continuity plans. Own incidents end to end; drive response, run blameless post‑mortems, and implement preventative fixes. What We’d Like You to Have Bachelor’s degree in computer science, engineering, or a related field (or equivalent experience). 3–5 years of site reliability, systems, or cloud engineering experience, with significant time in AWS. Solid knowledge of core AWS services, architecture, and best practices. Hands‑on experience with infrastructure‑as‑code tools (Terraform, Ansible, or CloudFormation). Experience with CI/CD pipelines and automation tools (Jenkins, GitLab CI, etc.). Comfort scripting in Python. Familiarity with monitoring and observability tooling (CloudWatch, New Relic, Splunk, etc.). Strong problem‑solving instincts and composure under pressure. Clear communication skills; ability to explain complex technical concepts simply. What Would Blow Us Away Experience working with CMS. Experience in AI, NLP, or LLM‑driven environments. AWS certifications and the real‑world experience that comes with them. What We Offer You Medical, dental, vision insurance (fully paid for employees) 15 days of paid leave 7 days of sick leave 2 days bereavement leave 11 paid Federal holidays Up to 40 hours for jury duty 401(k) with 4% employer contribution (no vesting period) Up to 4 weeks of paid paternity and maternity leave Company‑provided laptop

• 5,000 per year for professional development
• 600 per year for technical supplies and equipment
• 2,000 referral bonus

Life and disability insurance HSA and FSA Legal Shield and ID Shield Voluntary Benefits Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting‑edge technology. $112,000 - $150,000 a year. We believe great work deserves great pay. Compensation is competitive, transparent, and fair, as required by Maryland law. We support flexible working hours and remote opportunities for a healthy work‑life balance. Offers of employment are contingent upon acceptable background investigation results. Applicants must obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor. We may use artificial intelligence tools in the hiring process, but final hiring decisions are made by human recruiters. #J-18808-Ljbffr Skyward