Order / Data Entry & Logistics Coordinator

Job Description

Job Description

Osborne Company is a premier manufacturer’s representative in Northern California, Northern Nevada, and Hawaii. For 53 years, we have represented the most dynamic manufacturers in the plumbing and mechanical equipment industries. We are an established and expanding agency built around our people.

We are currently seeking a highly organized, detail-oriented Order / Data Entry & Logistics Coordinator to support our growing sales and operations team. This role serves as a critical link between order management, logistics coordination, manufacturer relations, and customer service.

The ideal candidate is dependable, process-driven, and comfortable working with data, logistics systems, and customer-facing communications. This position offers a long-term career path with opportunities to develop product expertise and advance into Inside Sales, Commercial Quotations, or other customer-focused roles.

Primary Responsibilities

Order Processing & Data Entry

• Enter customer orders accurately into internal systems, ensuring correct product information, quantities, pricing, and shipping details.
• Maintain and update CRM and RepFabric records with project information, opportunities, and manufacturer reporting data.
• Organize and maintain digital records for orders, acknowledgments, confirmations, and project documentation.
• Assist with product identification, part number verification, and the creation of new product records when needed.
• Ensure order documentation is complete, accurate, and readily accessible.

Logistics Coordination

• Coordinate shipments with manufacturers, vendors, and freight carriers to meet customer delivery requirements.
• Monitor delivery schedules and proactively communicate updates regarding ship dates, delays, and order status.
• Track shipments and provide timely status updates to customers, wholesalers, contractors, and internal teams.
• Coordinate drop shipments, partial shipments, expedited deliveries, and special handling instructions.
• Maintain thorough logistics documentation and shipment records.

Vendor & Internal Team Communication

• Communicate with manufacturers and vendors regarding order status, lead times, shipping schedules, and freight issues.
• Support Inside Sales by assisting with order-related inquiries and logistics follow-up.
• Partner with Commercial Quotations, Inside Sales, and Operations teams to ensure smooth transitions from quotation to order fulfillment.
• Coordinate with Business Development Engineers and Outside Sales personnel on project-specific order and delivery requirements.
• Serve as a reliable point of contact for logistics and order management issues.

Administrative & Financial Support

• Process and organize packing slips, shipping confirmations, proof-of-delivery documents, and related records.
• Maintain organized manufacturer-specific documentation and digital filing systems.
• Maintain organization of our manufacturer literature ordering, cataloging, and all aspects of our literature library.
• Assist with monthly reporting and ensure CRM and reporting data remain accurate and complete.

Professional Development Opportunity

This position provides a structured development path for candidates interested in building a career within the plumbing, mechanical, and construction industries.

Employees will have opportunities to:

• Learn core product lines, part numbering systems, and industry fundamentals.
• Gain increasing responsibility supporting Inside Sales and Commercial Quotation activities.
• Develop technical and customer-facing skills through ongoing mentorship and training.
• Progress toward future roles in sales support, estimating, quotations, or customer account management.

Qualifications

• High School Diploma or equivalent
• 3+ years of experience in order entry, logistics, customer service, inside sales support, or supply chain operations.
• Familiarity with CRM systems, ERP software, or RepFabric.
• Experience coordinating freight shipments and working with carriers.
• Background in plumbing, HVAC, construction products, or industrial distribution industries.
• Knowledge of product data management and inventory systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Effective written and verbal communication abilities.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and strong customer service orientation.
• Ability to work collaboratively across multiple departments.

What We Value

At The Osborne Company, we are committed to:

• Accuracy and attention to detail
• Accountability and integrity
• Exceptional customer service
• Strong teamwork and communication
• Continuous learning and professional growth

We are looking for someone who takes pride in supporting customers, vendors, and teammates while helping ensure every order is processed accurately and delivered successfully.

Salary Range:

• Base Salary: $29 - $31.50/HR (Based on qualifications and experience) plus bonus compensation based on performance and company profitability.

Benefits:

• Our employees are the heartbeat of our agency, and your health is our best asset; we offer paid medical, dental, vision, and life insurance to help offset the cost of maintaining your health.
• As a company, we recognize that our employees need time to rest, relax, rejuvenate, and spend time with family and friends, so we offer paid vacations and holidays.
• We also recognize that our employees need financial stability in their retirement years, so we offer access to our simplified employee pension plan, which we also contribute to annually for each employee.

Osborne Company, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We encourage applications from individuals of all backgrounds and experiences. All employment decisions are based on merit and business needs.

All interested candidates should submit their current resume and desired salary requirements to begin the application process.