Sr Dispatcher (Manheim)

Facilitates the transport of customer vehicles to and from auction sites and other areas. Contacting customers to determine vehicle availability and condition, Scheduling vehicle pick-up and delivery with customers and transporters Assisting with reconciliation of transporter related issues Notifying customer account representatives and transporter of vehicle transportation related issues Monitoring and reporting on customer and transporter performance. Compiles vehicle transportation related data and generates routine reports. Follows job related duties as directed by supervisor. Coordinates transportation of vehicles by contacting carriers in the company’s established network. Builds and maintain positive working relationships with network carriers. Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles. Escalates complex or difficult to solve issues according to established escalation procedures. Proactively locates new carriers to join the Cox network Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve. Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders. Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met. Provides advice and coaching for less experienced team members. Clearly communicates broader organizational objectives and the team’s role/impact. Assists with other duties as assigned. Qualifications High School Diploma/GED and 5 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field Preferred Previous auto transportation/logistics experience strongly preferred Proficient in Microsoft Outlook, Word and Excel Strong analytical, communication and interpersonal skills Proven ability to make decisions Customer service skills Strong problem solving and innovative thinking skills. De-escalation skills are required and flawless follow-up abilities are a must. Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state) This is a hybrid position with 1 day per week in-office required. Applicants must live within 50 miles driving distance of a Manheim facility. #J-18808-Ljbffr