BDC SERVICE

Automotive Service Business Development Representative

At Carl Black Chevrolet Buick GMC, we service 125+ vehicles per day thru our service department. Our Service Business Development Representative requires a keen sense of urgency to customer requests for scheduling service appointments to our dealership. Candidates must be able to multi-task several requests with immediate response. This is a Full-Time position that provides our benefits package with flexible schedule of 40 hours per week.

The Service BDC Representative position has a base hourly pay + commission pay scale.

Job Duties:

• Handling service inquiries via phone/internet, making approx. 100-120 calls/day, setting appointments for the service advisors.
• Make outbound calls to remind customers of scheduled maintenance or recalls needed on their vehicles.
• Work closely with service department following through on all internet leads, and phone calls on a daily basis.
• Team Environment - we all work together to provide the best customer experience.
• Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.

Minimum Qualifications:

• Excellent PC skills with Microsoft office products.
• Must be able to effectively complete tasks in a deadline-driven environment.
• Strong verbal and written communication skills.
• Strong organization with great attention to detail.
• Self Motivated.
• Pleasant phone voice with great people skills.
• Must be able to perform in a fast paced environment.
• Must have an energetic phone personality and able to handle concerned customers.
• Must be able to work full-time hours, some nights, Saturdays, and/or Sundays.

Benefits:

• Hourly pay PLUS monthly commission based on performance.
• Flexible Schedule
• Paid vacation
• Medical and Dental insurance available
• Life insurance
• 401k