Senior Manager - Facilities Operations (Soft Services)

Senior Manager Of Facilities Operations

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care—we're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: "What would I do if this patient were my mom?" That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Senior Manager of Facilities Operations is responsible for facility operations, including janitorial services, food service programs, space planning, employee moves, patch-and-paint, workplace experience services, and vendor management. The role oversees daily service delivery, manages budgets, ensures regulatory and internal compliance, and drives strategic planning for a multi-site, fast-growing life sciences organization. This position collaborates closely with departmental leaders to develop service standards and supports organizational growth.

Job Responsibilities

• Space Planning & Moves (MAC – Moves, Adds, Changes) - Develop and implement space plans that support departmental growth and evolving business needs. Oversee all move coordination activities, including logistics, communication, vendor oversight, and post-move quality checks.
• Vendor & Program Management - Manage third-party vendors, ensuring accountability, performance measurement, and alignment to company standards. Utilize service management tools to ensure a structured approach solving proactive and reactive work. Partner with procurement and legal teams to negotiate contracts and manage service-level agreements.
• Customer Service & Workplace Experience - Build proactive relationships with key internal stakeholders establishing business relationships with leadership and emerging business units. Implement high-touch, employee-focused services that promote comfort, productivity, and talent attraction and retention—aligned with organizational goals.
• Project & Change Management - Collaborate with colleagues and internal customers for related projects (café renovations, office reconfigurations, workplace experience rollouts, service refreshes) using project management tools and structured planning. Identify critical milestones, manage budgets, and ensure successful delivery of all operational improvement initiatives.
• People Leadership - Manage a diverse team of professionals and front-of-house staff. Recruit, train, coach, and develop team members.
• General Operational Duties - Respond to urgent workplace requests requiring prompt action. Perform other duties and special projects as assigned.

Required Qualifications

• Bachelor's degree in Business Administration, Facilities Management, Hospitality, Architecture, or a related discipline—aligned with the original requirement of a degree in engineering, architecture, or business or equivalent experience.
• Minimum 7–10 years of experience managing soft services in life sciences, healthcare, hospitality, or corporate environments.
• Hands-on leadership with both in-house teams and contracted vendors, coordinating proactive and reactive services with internal and contracted teams.
• Strong problem-solving skills and attention to detail.
• Proficiency with Microsoft Office Suite and facility-related systems such as CMMS or service request platforms.
• Ability to participate in on-call rotation or respond to time-sensitive issues as needed.
• Commitment to leading by example and driving outcomes.
• Ability to meet tight deadlines in a fast-paced environment and maintain confidentiality.

Preferred Qualifications

• Master's degree in Business, Hospitality, or Facilities Management.
• Demonstrated experience driving continuous improvement, service excellence, and quality management.
• Strong verbal and written communication skills.
• Proven teamwork and customer service mindset.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time
• Must possess ability to perform repetitive motion
• Crouching and bending may be required when retrieving files. Ability to lift, bend, twist, carry, pushing & pulling, and climb ladders
• Ability in hearing acuity, visual acuity, and color discrimination
• Ability in manual dexterity
• Excellent hand-eye coordination
• Ability to lift up to 30 pounds

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee

Other

• May require night, weekend, and holiday work to meet deadlines
• Some travel required

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.