Field Service Engineer

Field Service Engineer | Medical Laser & Optics Technology | Regional Territory | Bonus + Equity + Day-One 401(k) Match

This Jobot Job is hosted by: Tammy Rivera
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Salary: $38.47 - $45.68 per hour

A bit about us:

Founded nearly two decades ago and Headquartered in Florida, with additional operations supporting customers globally, we are a leading medical technology company focused on advancing robotic laser solutions for cataract surgery. We develop innovative laser and imaging systems that help surgeons improve precision, efficiency, and patient outcomes. Our collaborative culture values innovation, teamwork, and continuous improvement while making a meaningful impact on patients' lives around the world.

Why join us?

Competitive Compensation + Annual Bonus
Company-Matched 401(k) with Immediate Vesting & Day-One Eligibility
Employee Stock Purchase Plan (ESPP) & Equity Programs
Comprehensive Benefits: Medical, Dental, Vision
Employer-Paid Disability Insurance
Voluntary Life Insurance
Generous PTO Program
Paid Holidays + Company-Wide Holiday Shutdown
Work-from-Home Based Field Position
Industry-Leading Medical Technology
Opportunity to Support Cutting-Edge Robotic Laser Systems
Collaborative & Team-Oriented Culture
Regional Territory with Some Domestic & International Travel

Job Details

Key Responsibilities & Duties:

Perform repair, troubleshooting, maintenance, and calibration of laser systems at customer sites.
Provide remote and onsite technical support to clinical and commercial customers.
Respond to customer service calls and diagnose equipment issues.
Coordinate replacement parts and service activities with internal teams.
Analyze service trends and proactively address recurring equipment issues.
Ensure maximum equipment uptime and customer satisfaction.
Communicate effectively with physicians, clinical teams, and healthcare staff.
Document service activities and assist with development of service procedures.
Support creation and improvement of field service tools and testing equipment.
Assist with training and mentoring field support personnel.
Manage territory schedule independently and prioritize service requests.
Maintain compliance with customer site access requirements.
Travel regionally, domestically, and internationally as needed.
Follow safety procedures when working around lasers and mechanical equipment.

Qualifications Needed:

Bachelor's Degree in Engineering or equivalent combination of education and experience.
Minimum 3+ years of Field Service, Engineering, Manufacturing, or Technical Support experience supporting complex electrical/electronic equipment.
Minimum 3+ years of Medical Device industry experience, preferably involving laser and optical systems.
Hands-on experience utilizing electronic diagnostic and test equipment.
Experience troubleshooting electrical, electronic, laser, or optoelectronic systems.
Ability to read and interpret engineering drawings, technical specifications, schematics, and service procedures.
Strong knowledge of preventive maintenance and field repair methodologies.
Proficiency with Microsoft Office applications.
Ability to travel domestically and internationally, including occasional weekends.
Ability to lift and move equipment up to 50 pounds.
Strong understanding of customer-facing service environments within hospitals, surgery centers, or healthcare facilities.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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