General Manager (multi-unit F&B)

Job Description

Job Description

Are you a hardworking hospitality professional with a passion for guest service? Do you thrive in an environment where the food and drinks are hand-crafted? Are you eager to be a part of building something special and growing along with an organization? Please continue!

Journeyman's Featherbone Factory located in Three Oaks, Michigan, is seeking a General Manager to lead all things hospitality. This includes our Staymaker full-service restaurant, private events, retail, and tours. The General Manager will build and maintain the service hospitality culture while ensuring smooth, efficient, and profitable operations.

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

GRIT MAKES GREAT

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be great

ALWAYS A JOURNEYMAN - NEVER A MASTER

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st CUSTOMER

• Treating every customer with the mindset that they are the business’s 1st ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.

AMBASSADOR

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match
• Medical, Dental, Vision, Life, Supplemental Insurance
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discounts
• Monthly Founders' Day event with Bill Welter
• Annual Employee Putting Competition
• Annual Employee Party

YOUR RESPONSIBILITIES

HAPPY PEOPLE

• Implement strategic plans to achieve objectives in alignment with broader organizational strategies.
• Ensure positive relationships with tenants, guests, and other stakeholders.
• Lead and manage a team, including hiring, training, and performance management.
• Execute menus according to established standards.
• Conduct the Journeyman Employee Ecosystem as per the process with every direct report.
• Manage the resourcing of roles within the department with a focus on cultural fit.
• Coach team members to effectively complete tasks, communicate effectively with other stakeholders, and grow their skills.
• Oversee performance management of direct reports including terminations, ensuring positive and respectful relationships are maintained.

FINANCIAL RESPONSIBILITY

• Oversee budget including expenses and staffing.
• Identify opportunities for cost savings and efficiency improvements.
• Analyze financial performance metrics.
• Streamline operational processes and workflows.
• Monitor and manage inventory levels.
• Analyze data to anticipate operational needs.
• Ensure compliance with financial regulations, industry standards, and internal policies.
• Review Scorecard Metrics and provide reports and updates to leadership and key stakeholders.

WELCOMING SPACES

• Establish and maintain a welcoming ambiance, considering the preferences and needs of the target audience.
• Enforce rigorous cleaning and maintenance protocols.
• Adhere to measures which ensure guest safety.
• Encourage guest interaction and engagement.
• Solicit feedback from guests regarding their experience of the property’s spaces.
• Provide managers and the service team with consistent messaging.