ASSET PROTECTION SAFETY MANAGER (OMNI CHANNEL and BUSINESS INTELLIGENCE)

Asset Protection Safety Manager (Omni Channel and Business Intelligence)

Job Number: 260000MH

Primary Location: United States-Virginia-Virginia Beach

Organization: NEXCOMHQ

Pay Range: $80,092 to $101,660 Based upon experience

Job Summary

Works under the general supervision of the Corporate Asset Protection/Safety (AP/S) manager. Is responsible for managing the Business Intelligence Programs and the protection of Navy Exchange assets through the development and execution of all Omni-Channel Asset Protection and Safety programs, including shrink control, e-commerce fraud, and management of AP/S staff dedicated to Omni-Channel. Assists in the development of total loss and margin erosion programs focusing on causes related to fraud, waste, and abuse. Conducts extensive analysis of business results, develops, implements, and maintains Code S Business Intelligence programs, and supports the overall Corporate Investigations team.

Duties and Responsibilities

• Assists NEXCOM corporate and field management in planning, developing, implementing, and evaluating Asset Protection programs to include: retail/services shrink control, financial systems loss, margin erosion due to fraud, waste, or abuse, safety/physical security review, and audit functions. Recommends and implements modifications to programs, procedures, and standards on all matters involving asset protection and safety to improve efficiencies and effectiveness. Manages aspects of AP/S programs for the Navy Exchange Omni-Channel E-Commerce program and NEXCOM Enterprise Omni-Channel fraud review and response program under the general guidance of Corporate AP/S Manager.
• Possess a thorough understanding and proficiency in the use of data analysis tools and systems to effectively detect, investigate, and resolve business challenges. Utilizes Exception Based Reporting systems, Case Management systems Microsoft Access, POS Reporting Tools, SQL Developer, Discoverer, RMS, SIM, Finance Management system and other systems. Assists Corporate AP/S Manager in development of Business Intelligence reporting and analysis for Code S and other NEXCOM enterprise stakeholders.
• Directly manages Total Loss and Omni-Channel Asset Protection personnel as assigned. Will support and train additional E-Commerce and Asset Protection personnel on fraud prevention best practices and technical training to ensure an exceptional customer experience
• Generates reports and makes recommendations to reduce E-Commerce fraud and Total Losses. Reports key findings to Corporate AP/S Manager and other senior leaders. Interacts and collaborates with other departments as needed. Conducts Financial Reviews for all Omni-Channel businesses as needed. Works closely with Sr. Business Financial & Fulfillment Manager to minimize fraud, waste, and abuse.
• Assists in the Asset Protection/Safety Review and Audit programs in conjunction with Code N. Develop reporting to track results, additional reviews, and audits as necessary by Corporate AP/S Manager. Will develop training programs and train users for Audit modules within the Case Management systems.
• Conducts periodic audits of high-value merchandise and ensures all merchandise protection is risk-appropriate. Conducts audits of additional merchandise and programs as needed.
• Responsible for the coordination and execution of physical inventory for all OMNI-CHANNEL locations.
• Assists the Corporate AP/S Manager in updating and maintaining the AP/S manual and develops and publishes Standard Operating Procedures for programs as assigned. Assists in updating and maintaining NEXCOM Instructions as needed.
• Co-Chairs the Total Loss Committee and Corporate Inventory Management team.
• Develops strong partnerships and effectively communicates at all levels of the organization to include Corporate, District, Store Operations, as well as other Asset Protection/Safety Industry professionals.
• Assists in developing specific reports for Field and Corporate AP/S managers as requested, with a focus on Shortage Control and Omni Channel, including Exception-Based Reporting. Will develop, create, and execute training documents, tools, and plans as assigned, which may include Shortage/Shrink Monthly Awareness Topics, Quick Alerts, Policies, and Systems.
• Oversees the management process of expired and damaged product while minimizing potential fraud, waste and abuse at 3PL locations, NEXCOM DC's and Little Creek Returns Center.
• Manages background checks for all 3PL employees and contractors to ensure they meet NEXCOM standards. Coordinate with the Code S subject matter expert to monitor the process.
• Develop and maintain a relationship with the 3PL Loss Prevention team to ensure communication of significant issues involving the facilities where NEXCOM merchandise is housed. Request video as needed to investigate and resolve claims of missing merchandise, and coordinate the response.
• Support Code S Investigative efforts and Exception Based Reporting as assigned to support Corporate AP/S Mgr.
• Ensures team will support administrative collateral duties as assigned to support Corp. AP Ops Specialist and Code M E-Commerce to fully leverage Omni-Channel team productivity. Performs other related duties as assigned.
• Incumbent is required to obtain and maintain a Secret DoD security clearance.
• A total of 7 years of experience consisting of the following:
• General Experience: Three years of experience in administrative and operational roles. Technical or responsible work which enabled the applicant to gain general knowledge of operational practices; skills in dealing with others in person-to-person work relationships; and the ability to exercise mature judgement.
• Or Substitution of Education for Experience: One year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
• Specialized Experience: 4 years of progressively responsible experience, which provided an in-depth knowledge of retail and/or services operations management, Omni Channel/e-Commerce management, policies and procedures; creating business analytics, internal review and control techniques, reducing and controlling inventory shrink; of similar work which demonstrated the knowledge and ability to perform the duties of the position.