Dispatcher

Job Description

Job Description

Job Title: Service Dispatcher

Job Location: Southaven, MS (Greater Memphis Area)

Our Dispatcher is the heartbeat of our daily operation, connecting customers with the right technician, solving problems in real time, supporting our field team, and helping create an exceptional experience from the moment a customer calls until the job is complete.

Every scheduling decision impacts customer satisfaction, technician productivity, and company success. If you enjoy fast-paced environments, love solving puzzles, communicate with confidence, and take pride in helping a team succeed, we'd love to meet you.

What You'll Do

Every day is different, but your mission remains the same: help our customers, support our technicians, and keep the day moving forward.

As our Dispatcher (Customer Operations Coordinator), you will:

• Coordinate and prioritize incoming service calls throughout the day.
• Schedule and dispatch technicians based on skill set, customer needs, service priority, geography, and call type.
• Match the right technician to the right job to maximize customer satisfaction and operational efficiency.
• Monitor technician progress throughout the day and make real-time scheduling adjustments as priorities change.
• Manage schedule gaps, delays, emergency calls, and last-minute changes while maintaining productivity.
• Communicate proactively with customers to provide arrival updates, set expectations, and build confidence in our service.
• Partner closely with our Customer Service Representatives, Service Managers, and field technicians to keep operations running smoothly.
• Help maximize booked calls by coordinating with the CSR team and identifying scheduling opportunities.
• Maintain accurate schedules, customer information, and dispatch records in ServiceTitan.
• Follow Nexstar dispatch best practices while continuously identifying opportunities to improve efficiency, technician utilization, and the overall customer experience.

What Makes Someone Successful Here?

The best dispatchers don't simply react to the schedule—they stay several steps ahead.

You think proactively, communicate clearly, remain calm under pressure, and solve problems before they become emergencies. You're naturally organized without becoming rigid, enjoy making decisions, and thrive in an environment where priorities can change quickly.

You understand that every customer interaction builds trust and every scheduling decision directly impacts technician success, customer satisfaction, and company performance.

Success Metrics

Your success will be measured by your ability to help drive operational excellence, including:

• Dispatch efficiency and daily productivity
• Technician utilization and schedule optimization
• Same-day service completion
• Customer satisfaction
• Revenue and sold-hour goals
• Schedule accuracy and responsiveness

Qualifications

Required

• 2-3+ years of experience coordinating schedules, dispatching, logistics, or field operations in residential plumbing, HVAC, electrical, garage door, restoration, roofing, pest control, or another home service industry.
• Excellent communication and customer service skills.
• Strong computer proficiency with the ability to quickly learn new software.
• Experience tracking KPI's and being held to organizational goals
• Outstanding organizational and multitasking abilities.
• High attention to detail.
• Strong analytical thinking, decision-making, and problem-solving skills.
• Ability to remain composed and effective in a fast-paced, constantly changing environment.

Preferred

• Experience using ServiceTitan.
• Familiarity with Nexstar Service System principles.
• Experience coordinating multiple field technicians and managing high-volume service schedules.

Why Join Us?

We're a growing company that believes exceptional culture creates exceptional results.

Everything we do is built around our four core values:

• Bring Amazing Energy
• Achieve Top Quality Results
• Be Easy to Work With
• Never Back Down

We invest in our people, embrace technology, and believe every team member has the opportunity to make a meaningful impact. If you're looking for more than "just another dispatch job" and want to play a critical role in building something special, you'll fit right in.

What We Offer

• Competitive base pay with uncapped earning potential through performance bonuses, commission sharing, and incentive programs.
• Compensation: $51,000 - $75,000 annually
• Company-paid health insurance (99% of employee premium covered), with optional buy-up and dependent coverage.
• No-cost telehealth visits for you and your household through First Stop Health.
• 11 days of Paid Time Off plus 6 paid holidays annually.
• 401(k) retirement plan with up to a 4% company match.
• Ongoing training and professional development.
• Career advancement opportunities.
• A collaborative team that celebrates success, supports one another, and believes work should be both rewarding and enjoyable.

The compensation for this position is expected to range between $51,000 - $75,000 annually . This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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