Medical Front Office Specialist

Description Serve as a welcoming first point of contact for patients and families Answer phones, manage high call volumes, and schedule appointments efficiently Create, update, and maintain accurate patient accounts Perform insurance verification and benefit eligibility checks Accurately process point-of-service collections and charge entry into EMR systems Assist with accounts receivable follow-up and benefit collections Support clinic preparation and day-to-day administrative operations Provide excellent customer service to patients, families, and providers Collaborate with team members to ensure smooth clinic flows Key Responsibilities Serve as a welcoming first point of contact for patients and families Answer phones, manage high call volumes, and schedule appointments efficiently Create, update, and maintain accurate patient accounts Perform insurance verification and benefit eligibility checks Accurately process point-of-service collections and charge entry into EMR systems Assist with accounts receivable follow-up and benefit collections Support clinic preparation and day-to-day administrative operations Provide excellent customer service to patients, families, and providers Collaborate with team members to ensure smooth clinic flows Requirements Associate’s or Bachelor’s degree preferred (not required) Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred Strong customer service skills with the ability to multitask in a high-volume setting Prior experience in a medical practice or billing department (orthopaedics a plus) High attention to detail, accuracy, and follow-through Longevity and growth in previous positions highly valued Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs Critical thinking, professionalism, and articulate communication skills required Bilingual Spanish strongly preferred but not required #J-18808-Ljbffr