SENIOR CLERK

Senior Clerk - 64085338

This is a specialized clerical position which requires independent decision-making responsibility in a very high-volume environment. The work involves coordination of patient flow, appointments, and electronic medical record administration. The incumbent must be able to use independent judgment and initiative as well as interact professionally with clients, staff, and the public.

Coordinates client's check-in/out process for clinics/programs at the Osceola County Health Department such as assessing client's needs and completing demographic information for new and existing clients. Responsible for collecting required documentation to determine initial and continuing eligibility, updating financial and insurance information, scheduling appointments per clinic guidelines and collecting applicable fees. Responsible for preparing 680 forms. Responsible for answering incoming calls (switchboard) and serve as an information source to connect clients to all areas of the Health Department. Provides accurate information and/or route calls to appropriate extensions. Responsible for scheduling clinic appointments, updating demographics and collecting insurance information. Calls clients to reschedule cancelled appointments using the appointment reminder responses report and coordinate language line services. Responsible for welcoming all clients, provide guidance, information and issuing Q-flow tickets at the information desk. Completes medical record functions such as medical record release, completion of medical faxes and scanning of laboratory and diagnostic reports into HMS according to DOH State and federal guidelines. Assures confidentiality of electronic and paper medical records according to HIPAA guidelines. Responsible for reviewing upcoming appointments to ensure clients are scheduled for the appropriate service, verify insurance and/or eligibility are current. Responsible for reminder calls to patients. Performs other related duties as required.

Knowledge of principles and processes for providing customer and personal services; Knowledge of office procedures and systems such as word processing, managing files and records and workplace terminology. Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times, speaking, talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand.

Minimum - Willing to perform emergency duties before, during and/or beyond normal business hours and/or day in the event of an emergency, disaster, or threat of disaster man-made or natural. Willing to physically come in the office to perform the duties & responsibilities of the positions. Current authorization to work in the United States without employer sponsorship. Preferred - At least one (1) year of verifiable experience working with a switchboard or multiple telephone lines in a medical office. At least one (1) year of verifiable experience making appointments in a medical office system. At least one (1) year verifiable experience verifying and updating insurances in a medical office system.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit

Location: KISSIMMEE, FL, US, 34744