IT Support Administrator

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets including Data Centers Telecommunications Industrial and Aerospace and Defense. We develop innovative cutting-edge technologies and products across the spectrum of radio frequency (RF) microwave millimeter wave photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence high performance computing satellite communications radar unmanned aerial vehicles medical equipment test and measurement and advanced wireless networks.

MACOM has more than 75 years of expertise in semiconductor process development wafer fabrication circuit design advanced packaging systems architecture and applications engineering. We are committed to our customers success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power highest frequency and/or highest data rates.

Leading technologies innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!

IT Support Administrator

Key Responsibilities

Provide Tier 1 and Tier 2 support for desktop laptop mobile device application access and security-related issues.

Diagnose troubleshoot and resolve hardware software networking and business application incidents and service requests.

Escalate complex issues to senior technical teams and collaborate through resolution.

Build configure deploy and maintain endpoint devices using standardized imaging and provisioning processes.

Manage and document all work through the IT service management (ITSM) ticketing platform while meeting established service level objectives.

Deliver remote support to employees across U.S. and international office locations.

Support Microsoft 365 collaboration tools endpoint management solutions and corporate applications.

Assist with onboarding offboarding employee relocations and technology refresh initiatives.

Create maintain and improve technical documentation knowledge base articles and support procedures.

Conduct one-on-one and small-group end-user training sessions on supported technologies and best practices.

Manage the lifecycle of corporate IT assets including procurement receiving inventory management deployment recovery and disposal.

Partner with vendors and service providers to support infrastructure hardware software and telecommunications solutions.

Participate in office technology projects site support activities and periodic travel as required.

Required Qualifications

Minimum of 2 years of experience in an IT Support Help Desk Desktop Support or End User Services role.

Strong customer service mindset with excellent interpersonal and communication skills.

Experience troubleshooting and supporting Windows 11 and macOS environments.

Experience with endpoint imaging deployment and management platforms such as Microsoft Intune SCCM/MECM KACE LANDesk or similar solutions.

Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.

Experience working with IT ticketing and service management platforms.

Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Self-motivated with the ability to work independently and collaboratively within a team environment.

Strong written and verbal communication skills.

Demonstrated adaptability initiative and commitment to delivering high-quality support.

Ability to safely lift and move IT equipment including desktop computers monitors printers and related hardware.

Preferred Experience & Technical Skills

Microsoft 365 administration and support experience.

Mobile device support and troubleshooting for iOS and Android platforms.

Experience with endpoint management mobile device management (MDM) and device compliance solutions.

Knowledge of Active Directory Entra ID (Azure AD) Microsoft Intune and endpoint security best practices.

Experience supporting Zoom Outlook OneDrive SharePoint and other collaboration technologies.

Knowledge of asset management hardware lifecycle processes and inventory tracking systems.

Familiarity with enterprise networking concepts VPN technologies and remote support tools.

Work Schedule & Location Requirements

This is a full-time on-site position.

Employees are expected to work on-site Monday through Friday.

Standard working hours are 9:00 AM to 5:30 PM.

Regular in-person support for employees conference rooms office technology and hardware deployments is required.

Position may require occasional after-hours support and periodic travel to company locations based on business needs.

Eligibility Requirements

Due to ITAR regulations only candidates who qualify as U.S. Persons including U.S. citizens U.S. nationals lawful permanent residents refugees or individuals granted asylum are eligible for consideration for this position.

EEO:

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race color religion sex gender identity sexual orientation national origin age disability genetic information veteran status military service marital status or any other category protected under applicable law.

Reasonable Accommodation:

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call 1- or email Provide your name phone number and the position title and location in which you are interested and nature of accommodation needed and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

Hourly Range

The Hourly Range for this position is $24.00 $38.00 per hour. Actual salary offered to candidates will depend on several factors including but not limited to work location relevant candidates experience education and specific knowledge skills and abilities.

Benefits: This position offers a comprehensive benefits package including but not limited to:

Health dental and vision insurance.

Employer-sponsored 401(k) plan.

Paid time off.

Professional development opportunities.

Required Experience:

Unclear Seniority