Operations Manager

Operations ManagerAt Tishman Speyer, we are building a better tomorrow. The firm's visionary leadership team and on the ground experts are unparalleled in their ability to foster innovation, anticipate global and local needs, and cultivate new initiatives, such as its tenant amenities platform Zo., and its flexible space and co-working brand Studio. For us, real estate is more than buildings. We focus on the intersections that matter most. The intersection of real estate and people, real estate and technology, real estate and your local neighborhood. We build community and connection. Designing living rooms to labs, boardrooms to breakrooms, we put the customer at the center of everything we do. We build timeless communities that serve neighborhoods and cities with affordability, public space and easy accessibility.The Operations Manager will report to the General Manager and be located at our Class A property at 525 W Monroe in Chicago, Illinois. They will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.Key ResponsibilitiesHospitality / LeadershipLead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the propertyMaintain customer relationships including, hospitality, and traditional operations managementUnderstand customer business needs and leverage our platform to solve their real estate challengesReview lease proposals and facilitate space tours for prospective customersCoordinate unique ZO event programming with a focus on creating and maintaining a community atmosphereAssist the General Manager to drive overall amenity engagementLead a cross-functional team to ensure all corporate objectives, policies and standards are metDevelop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancementOperationsDevelop the annual operating budget and capital plan, and present to internal stakeholders and partnersFinancial reporting for profit and loss variances, quarterly reforecasting, and investor reportsOversee management of third-party maintenance contractors to ensure compliance with contractual obligationsFacilitate pre-built and landlord-built customer spacesSupervise all base building capital and major repair and maintenance projects; track and manage finances for projectsAssist the Property Management team with projects and communicationQualificationsAbout You:3+ years of experience in a similar role within real estate or hotel industryBachelor's degree required (with a focus on hospitality or real estate preferred)Prior hospitality experience preferredFinancial experience including costs, budgets, service contracts and arrearsProficient in Microsoft Office or equivalentAbility to travel between floors and buildings to effectively communicate with the team and customersCritical Competencies For SuccessExperience leading a multi-layered teamTakes initiative and is a proactive leader always focused on continuous improvementExcellent interpersonal, verbal, and written communication skillsStrong organizational and project management skillsPassion for working with people, creating amazing experiences, and leading with a hospitality mindsetEager to be a part of a fast-paced and dynamic work environment*Onsite presence is required for this position.The base compensation range for this role is $80,000 - $90,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.